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This project charter will help you define the CXM project and lay the foundation for all subsequent project planning. Use this template to effectively communicate project...
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Use this stakeholder presentation template to sell your customer experience management strategy to the business.
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This phase of the blueprint, 91制片厂 a Strong Technology Foundation for Customer Experience Management, will help you define the value of strong technology enablement for CXM.
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This storyboard will help you create an end-to-end technology strategy to drive sales revenue, enhance marketing effectiveness, and create compelling experiences for your...
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Read this Executive Brief to understand the growing traction behind CXM, why you should embark on a CXM project, and why it is important to do so now.
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The Social Media Opportunity Assessment Tool is designed to identify achievable goals in three social media target areas: sales, marketing, and customer service.
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Use this tool to evaluate your position on the social media maturity model and receive feedback on how to optimize your strategy.
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Establishing a Social Media Steering Committee is an important component of the implementation of a social media strategy. This charter outlines its purpose, agenda,...
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