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Use this template as a starting point for building out an improvement plan in presentation format.
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Use this categorization scheme as an example of asset-based categories, resolution codes, and statuses.
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Use this template as the base to build out your standard operating procedures, to quickly inform new team members or contractors of your support approach.
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Use this maturity assessment to set a baseline and identify areas of focus based on level of current and target maturity.
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Use this tool to store application information, execute rationalization, and build a portfolio roadmap your applications.
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Use this template to build your application portfolio management playbook.
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This template is designed to help service managers kick-start the standardization of service desk processes.
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An accurate and comprehensive record of the incident management process, including a description of the incident, any workarounds identified, the root cause (if available),...
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Poor requirements are the number one reason that solutions fail to deliver. 91制片厂 a right-sized and scenario-appropriate requirements gathering process to give the business...
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Small enterprise IT leaders must understand both business and IT in terms of goals, capabilities, and initiatives to effectively build and execute a roadmap.
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