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Tagged - service delivery

Types of Content

Radically Change Your Service Delivery

Explore what to automate in order to improve infrastructure, service support, and customer experience.

Generative AI Use Case Library for the Technology Service Provider Industry Storyboard

Review our collection of use cases, business scenarios, case studies, and Info-Tech videos to kick-start brainstorming sessions internally and with clients.

Generative AI Use Case Library for the Technology Service Provider Industry

This use case library provides Gen AI opportunities according to multiple business capability categories. Review our collection of use cases, business scenarios, case...

Mature and Scale Product Ownership Readiness Assessment

Using Info-Tech’s CLAIM model, quickly determine your organization’s strengths and weaknesses preparing for a product culture. Use the heat map to identify key areas.

Mature and Scale Product Ownership

Product ownership is not one-size-fits-all or static. It must be tuned and structured to meet the delivery needs of your organization and the customers it serves. Create a...
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Mature and Scale Product Ownership Storyboard

Whether you manage a product or service, the fundamentals of good product ownership are the same. By focusing the attention of the teammates serving in product owner roles,...

Mature and Scale Product Ownership Proficiency Assessment

Product owners need to improve their core capabilities and real Agile skills. The assessment radar will help identify current proficiency and growth opportunities.

Mature and Scale Product Ownership Playbook

Use this playbook to capture team and individual current performance for product management in your organization. Then, build a roadmap to mature your product management...

Mature and Scale Product Ownership Workbook

Use this workbook, in tandem with the Product Ownership Playbook, to capture team and individual current performance for product management in your organization. Then,...

Create a Service Management Roadmap – Phase 3: Identify the Target State

This phase will help you take the outputs from the current state assessment, synthesize themes, and identify roadmap activities.
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