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Having a well-rounded commerce strategy is essential to providing a strong customer experience. Blend traditional and e-commerce channels to allow your customers to...
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Customers expect to transact with you in the channels of their choice: create a cohesive omnichannel framework that supports the right transactions through the right...
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Salesforce recently announced during Dreamforce 2019 the introduction of Customer 360 Truth. The product aims to stitch together customer information from marketing, sales...
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SugarCRM 鈥� a well-established player in the market for CRM platforms 鈥� recently rolled out its Fall 2019 release. From a functional perspective, the release does a good job...
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Salesforce recently announced the introduction of two new vertical-specialized solutions: Consumer Goods Cloud and Manufacturing Cloud. The introduction is a clear signal...
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ClickSoftware has been a mainstay of the field service automation (FSA) space. While Salesforce is a recognized market leader in general customer service management (CSM)...
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Using natural language processing on call recordings and providing automated sales coaching insights has been an area of intense interest with many players in the market 鈥�...
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Conversational UIs allow users to interact naturally with applications. Salesforce recently made a foray into the space with its Einstein Voice Assistant solution.
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Salesforce is a juggernaut in the customer experience solution space 鈥� at Dreamforce 2019, it announced a strategic partnership with Amazon to bolster their respective...
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Conversational user interfaces (UIs) aim to replace traditional point-and-click user interfaces with natural language touchpoints. At OpenWorld 2019, Oracle announced...
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