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The Omnichannel Strategy Playbook Template

91ÖÆÆ¬³§ an actionable omnichannel execution plan using this strategy template

​The Omnichannel Playbook – Phases 1-3

Identify and fix high-impact gaps in your omnichannel journey with a practical, scalable strategy.​

The Omnichannel Playbook

Align your tools, data, and teams to eliminate CX friction and execute a seamless omnichannel strategy. This playbook zeroes in on the highest-impact gaps in your customer...
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Social Media

The Social Media workshop provides clear, measurable improvements to your social media strategy,

Adobe Deepens Ties With Microsoft and LinkedIn to Enhance Account-Based Experiences

Adobe announced at Adobe Summit 2019 that it is deepening its partnership with Microsoft, leveraging LinkedIn as a data source within Adobe Experience Cloud to provide...

Select and Implement a Social Media Management Platform

SMMPs reduce complexity and increase the results of enterprise social media initiatives. SMMPs integrate with a variety of different social media services, including...
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Select and Implement a Social Media Management Platform – Phases 1-3

Rein in social media by choosing a management platform that’s right for you.

Select and Implement a Social Media Management Platform – Phase 3: Review Implementation Considerations

Even a solution that is a perfect fit for an organization will fail to generate value if it is not properly implemented or measured. Conduct the necessary planning before...

SMMP RFP Evaluation and Scoring Tool

Enterprises considering an SMMP need to comparatively score potential solutions from different vendors. A key component of any evaluation is an RFP.

SMMP Vendor Demo Script

Use this template to support your business' evaluation of vendors and their solutions. Provide vendors with scenarios that prompt them to display not only their solution's...
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