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Design a VIP support model for the service desk that meets the needs of your executives 鈥� but doesn鈥檛 negatively impact service delivery to the rest of the organization 鈥�...
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The pandemic and growing younger demographic have shifted the terrain of customer service delivery. Customer service management tools ensure organizations enhance customer...
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Given the increasing complexity of software implementations, you are continually challenged with staying above water with your current team.
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The Project Management Institute (PMI) made its most radical change in the latest Project Management Body of Knowledge (PMBOK) Guide 鈥� Seventh Edition and The Standard for...
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As the business gets more innovative to solve its problems, IT finds itself in reactive mode, dealing with software bloat, managing surprise SaaS renewals, and having to...
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Use this template to capture the synthesized content from outputs of the activities across the four phases of the Define Your Digital Business Strategy blueprint to create...
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CEOs/CXOs are looking to hire or develop a senior security leader and aren't sure how to identify the best candidate. Organizations are looking to optimize their security...
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It is time to start looking at risk realistically and move away from 鈥渢rust but verify鈥� toward zero trust.
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Global IT and business leaders are challenged to make digital products and services accessible or face increased risk to brand reputation, legal ramifications, and...
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College students are living in environments that increasingly require regular interaction with information technology and data. Students are wary of privacy risks and value...
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