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An industry reference architecture comprises tools, templates, and a validated view of public health business capacity and capabilities that help CIOs and the IT leadership...
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This research will help you to determine data retention requirements, create a retention schedule, identify at-risk data, and manage manual data deletion.
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Determine how your business can create value with a frictionless checkout platform and how this digital opportunity can enhance and improve fan experiences and journeys.
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This blueprint reviews the characteristics, pros, and cons of cloud services, helping readers understand when to employ software-, platform-, and...
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An industry business reference architecture is comprised of tools, templates, and a validated view of manufacturing business capabilities that help CIOs and leadership...
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Security leaders who support operations in high-risk jurisdictions contend with unique risk scenarios, including local compliance risk, high-risk travel, and telework from...
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This trends report provides insight and recommendations for Higher Education IT on various emerging technologies and practices that can support institutional value, reduce...
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The large volume of IoT devices and lack of insight into vendor solutions make it hard for IT and the business to manage the lifecycle and guarantee security protocols are...
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Deciding which service desk metrics to track and how to analyze them can be daunting. It is easy to fall into the trap of tracking too many metrics and getting lost in the...
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Taking time to strengthen your service desk fundamentals - including defining clear and efficient ticket queue management processes - will improve service delivery times,...
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