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The transformative power of AI has created expectations for organizations to implement AI-powered solutions throughout various business processes, including ITSM. This...
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Organizations that are considering an acquisition of ServiceNow products struggle to gain leverage and information during the negotiation process, as ServiceNow constantly...
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This Excel-based workbook contains a customizable library of AI use cases and a framework for identifying and prioritizing the ones most relevant to your ITSM challenges...
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Use this Excel-based workbook as a planning tool to build your roadmap to transform your service capabilities in line with Exponential IT goals.
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Use this Powerpoint template to communicate your service strategy and roadmap to key stakeholders.
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IT leaders need to transform the way they plan, design, and deliver services to support organizational growth and transformation. Use this blueprint to define and plan your...
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Use this blueprint to define and plan your journey to realizing Exponential IT for service management.
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This phase will illustrate the relevance of design in strategy formulation and in service-design. At the core of this phase are several case studies that illuminate these...
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Design thinking is not a new concept. Many organizations have tried it; some have dismissed it as a 鈥渕anagement fad" or "simple techniques." This research will assist...
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A tool to capture the trends in tech, market, business, people, and culture that impact your organization.
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