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Read our concise Executive Brief to find out why you should adopt design thinking in your organization, review Info-Tech鈥檚 methodology, and understand the four ways we can...
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Design thinking is not a new concept. Many organizations have tried it; some have dismissed it as 鈥渕anagement fad" or "simple techniques." This research will assist...
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Atlassian has acquired Halp, a real-time helpdesk tool that integrates with Slack. With the broader context of this move being Atlassian and Slack鈥檚 strategic alliance,...
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ITSM vendor InvGate announced that due to COVID-19 any organization can use InvGate Service Desk free of charge. This promotion helps IT departments when they need it most...
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IT solutions provider BMC announced that Shared Services Canada (SSC) has selected BMC Remedy to be its new ITSM platform. This adoption shows that BMC continues to be a...
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Ivanti is well positioned to build on a solid ITSM foundation and will deliver expanded capability in areas such as mobility, customer experience, enterprise service...
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More than 80% of the larger enterprises we鈥檝e worked with start out wanting to develop advanced Service Management processes without having the cultural and organizational...
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This blueprint will help you develop a roadmap for your service management program.
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This blueprint will help you develop a roadmap for your service management program.
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Symphony SummitAI announced the general availability of Sierra, the latest version of its AI-based service management tool.
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