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A repository of typical workflows.
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The Service Desk Roadmap helps track outstanding implementation activities from your service desk standardization project.
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A sample template to guide your communications around the integration and implementation of your overall service desk improvement initiatives.
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Stakeholder support can make or break a service desk initiative. The Executive Presentation template provides an example of how to organize the process improvements...
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Better data leads to better decisions. Use the Ticket and Call Quality Assessment Tool to check in on ticket and call quality quarterly and improve the quality of service...
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The service desk will function more efficiently when agents know their roles and responsibilities and they are communicated with stakeholders.
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The Ticket Categorization Scheme provides examples of ticket categories to organize the data in the service desk tool and produce reports that help managers manage the...
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The recent events around COVID-19 have been unprecedented, and organizations have taken measures to maintain business continuity.
Security can never be an afterthought,...
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The recent events around COVID-19 have been unprecedented, and organizations have taken measures to maintain business continuity.
IT is supporting business continuity...
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This tool will help you filter out controls from a predefined list of primary, secondary, and tertiary priority domains and help you visualize a final list of initiatives...
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