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Tagged - CX

Zoholics Canada 2025 Showcases Zoho One Evolution and Local Market Focus

At Zoholics Canada 2025, Zoho reviewed recent updates to Zoho One while also introducing new products tailored for the Canadian market. The event highlighted Zoho鈥檚 dual...

NiCE Accelerates Toward an AI-Orchestrated Future for CX

NiCE鈥檚 2025 Analyst Summit marked a decisive shift toward AI orchestration in customer experience. The company鈥檚 momentum highlights not only innovation potential but also...

Microsoft鈥檚 AI Tour Advances 鈥淔rontier鈥 Vision of the Enterprise

The Canadian leg of Microsoft鈥檚 AI Tour presented a 鈥淐opilot everywhere鈥 strategy for 鈥渇rontier firms.鈥 While data sovereignty was a primary message, important...

The Omnichannel Playbook

Align your tools, data, and teams to eliminate CX friction and execute a seamless omnichannel strategy. This playbook zeroes in on the highest-impact gaps in your customer...
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鈥婽he Omnichannel Playbook 鈥 Phases 1-3

Identify and fix high-impact gaps in your omnichannel journey with a practical, scalable strategy.鈥

The Omnichannel Strategy Playbook Template

91制片厂 an actionable omnichannel execution plan using this strategy template

Salesforce Finishes FY20 on a Stellar Note and Increases FY21 Revenue Guidance

After another impressive quarter, Salesforce announced full-year 2020 results that exceeded expectations. Also announced were Keith Block鈥檚 departure, Gavin Patterson鈥檚...

Oracle鈥檚 Q2 FY20 Earnings Are Good, but Top Line Growth Remains Stagnant

Oracle reported slightly better-than-expected Q2 FY20 results, but despite substantial revenue numbers and high growth areas such as Oracle Cloud, Fusion ERP, and...
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