Tagged - Customer Service
Types of Content
Salesforce Looks to Go Further in the Field by Announcing Acquisition of Field Service Vendor ClickSoftwareClickSoftware has been a mainstay of the field service automation (FSA) space. While Salesforce is a recognized market leader in general customer service management (CSM)... |
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Conversational Coaching Was Introduced at Dreamforce 2019 鈥� But Can Salesforce Leapfrog Innovative Entrants in the Space?Using natural language processing on call recordings and providing automated sales coaching insights has been an area of intense interest with many players in the market 鈥�... |
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Salesforce Debuts a New Conversational UI at Dreamforce 2019 鈥� But Will It Speak to End Users?Conversational UIs allow users to interact naturally with applications. Salesforce recently made a foray into the space with its Einstein Voice Assistant solution. |
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Amazon and Salesforce Join Forces to Improve Their Contact Center Value PropositionsSalesforce is a juggernaut in the customer experience solution space 鈥� at Dreamforce 2019, it announced a strategic partnership with Amazon to bolster their respective... |
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Understand and Apply Internet-of-Things Use Cases to Drive Organizational Success 鈥� Phases 1-3This storyboard will help you begin your IoT journey with a concise understanding of the technology and its applicable use cases. |
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Understand and Apply Internet-of-Things Use Cases to Drive Organizational SuccessThis blueprint reviews Info-Tech鈥檚 definition and the scope of the Internet of Things (IoT) and highlights three enterprise use cases for IoT across proactive customer... |
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Internet of Things Stakeholder Presentation TemplateUse this presentation template to help IT make the case for IoT initiatives. |
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Understand and Apply Internet-of-Things Use Cases to Drive Organizational Success 鈥� Phase 3: Present IoT Initiatives to StakeholdersPresent the IoT initiative to stakeholders and understand the way forward for the IoT initiative. |
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Understand and Apply Internet-of-Things Use Cases to Drive Organizational Success 鈥� Phase 2: 91制片厂 the Business Case for IoT InitiativesDevelop and prioritize use cases for the IoT using Info-Tech鈥檚 IoT Initiative Framework. |
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Understand and Apply Internet-of-Things Use Cases to Drive Organizational Success 鈥� Phase 1: Understand Core IoT Use CasesAnalyze the scope of the IoT and the three most prominent enterprise use cases. |
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