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Read this section of the strategic foresight trends report to learn about the Modernization Trend and the impact it's having on the Durable Goods Manufacturing industry.
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This strategic foresight trends report highlights the technologies that are currently trending in the Durable Goods Manufacturing industry, providing IT leaders with...
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Read this concise Executive Brief to understand how the Durable Goods Manufacturing industry is changing and how Reshaping the Ecosystem technologies provide competitive...
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This strategic foresight trends report provides a high-level analysis, insights, and recommendations on trends and their respective technologies in the manufacturing...
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Read this section of the strategic foresight trends report to learn about the Disruption Trend and the impact it's having on the Durable Goods Manufacturing industry.
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Is there anything wrong with referring to your third-party relationships as partners? The debate by customers has been going on for decades with great passion in both...
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IT leaders often focus on measures of effectiveness and timeliness when evaluating their service desk, missing a key piece of what it takes to provide exceptional service...
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Read this executive brief to find out why you should deliver customer service training to your team, review Info-Tech鈥檚 methodology, and understand the four ways we can...
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This template is designed to help service managers kick-start the standardization of service desk processes.
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An accurate and comprehensive record of the incident management process, including a description of the incident, any workarounds identified, the root cause (if available),...
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