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Tagged - Crisis Management

Global CrowdStrike Outage: Key Response Steps

On July 19, 2024, a defective update to CrowdStrike’s Falcon software began causing Windows hosts to crash, with symptoms including bug check and blue screen errors that...

The Complete Manual for Layoffs

When the economy is negatively influenced by factors beyond any organization's control, the impact can be felt almost immediately on the bottom line. This decline in...
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Sample Layoffs Policy

Use this template to craft the employee layoff policy.

Employee Layoff Selection Tool

Use this tool to determine which employees should be selected for layoff and in which order of priority.

Layoffs Communication Package

Use this template to manage communication messaging and timing throughout the employee layoff process.

Security Employee Layoff Selection Tool

Use this tool to determine which employees should be selected for layoff and in which order of priority.

Creating Connections

Use this guide to find questions to ask employees to help them through the changes caused by the COVID-19 pandemic.

InvGate Offers Service Desk Solution for Free to Fight Against the COVID-19 Pandemic

ITSM vendor InvGate announced that due to COVID-19 any organization can use InvGate Service Desk free of charge. This promotion helps IT departments when they need it most...

SARS-CoV-2: Virus Pathology, Treatment Strategies, and More

What do we know about the novel coronavirus? In this note, we summarize what we know about the pathology of SARS-CoV-2, the treatment options currently available, and the...

Running Change Management During a Crisis

IT changes are inevitable, even in a crisis mode. Service Desk and IT operations will feel overburdened, but when it comes to change management, skipping steps for...
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