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What do we know about the novel coronavirus? In this note, we summarize what we know about the pathology of SARS-CoV-2, the treatment options currently available, and the...
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IT changes are inevitable, even in a crisis mode. Service Desk and IT operations will feel overburdened, but when it comes to change management, skipping steps for...
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As more organizations move to a work-from-home business model in response to COVID-19, the increased security risk of remote work reinforces the need to update your...
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As North America prepares for the wave of COVID-19 patients to rise, the question is: How big will the wave be? Mass testing coupled with intensive contact tracking and...
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Despite its proximity and frequency of travel with China, Taiwan has managed to keep out of the top 50 countries with the most confirmed COVID-19 cases by use of a...
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Use the template to enable a social distancing policy for your organization. Communicate the purpose, and outline things your staff should avoid during this time.
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In times of crisis such as the current COVID-19 pandemic, organizations should be committed to two key goals: Continuing to deliver high-quality services to their customers...
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COVID-19 will have implications on your workforce and the way in which work is carried out. You need to plan and communicate to employees now to mitigate risk of exposure...
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This playbook will help you carry out initial, upfront planning for the people implications connected to COVID-19 pandemic planning. It includes a four-step action plan,...
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Recovery Playbook for Practical, Right-Sized DRP Case Study
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