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This template is designed to help you build a project charter in a timely manner.
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The acceleration of ecommerce has cemented Customer Service鈥檚 digital future. Use this research to build IT鈥檚 strategy for supporting Customer Service and enhancing the...
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This tool serves to outline and prioritize your customer goals and link their relevance and value to your Customer Service processes. It provides a list of customer service...
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This tool serves to help project and management stakeholders visualize the implementation of Customer Service IT initiatives. It can also aid in the planning, prioritizing,...
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Automation is not the silver-bullet solution to your workforce productivity challenges. Optimization and automation must be used together to remove root-cause...
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This blueprint helps you develop a repeatable approach to understand your process challenges and to optimize and automate strategic business processes.
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Use this step-by-step guide to understand the best practices surrounding process mapping.
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Use this template as a guide for conducting interviews regarding the viability of processes within your organization.
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Use this template to define the guide for your process automation.
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Use this tool to roadmap your automation path and lay out your action items to stay on track for the implementation of automation projects.
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