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This tool will help you holistically assess multiple aspects of Customer Service-related IT assets. The outputs of the tabs in the tool will either serve as input for...
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This tool serves to help project and management stakeholders visualize the implementation of Customer Service IT initiatives. It can also aid in the planning, prioritizing,...
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The acceleration of ecommerce has cemented Customer Service鈥檚 digital future. Use this research to build IT鈥檚 strategy for supporting Customer Service and enhancing the...
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Automation is not the silver-bullet solution to your workforce productivity challenges. Optimization and automation must be used together to remove root-cause...
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Use this template as a guide for conducting interviews regarding the viability of processes within your organization.
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Use this step-by-step guide to understand the best practices surrounding process mapping.
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This blueprint helps you develop a repeatable approach to understand your process challenges and to optimize and automate strategic business processes.
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Use this template to define the guide for your process automation.
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Navigating your way through various automation tools can be a difficult challenge. Choosing the right project according to business needs is essential for IT to provide the...
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Read this Executive Brief to find out why your organization should accelerate your automation processes, review Info-Tech鈥檚 methodology, and understand the ways Info-Tech...
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