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This phase of the blueprint, Mitigate Machine Bias, will help you learn about approaches for proactive and effective bias prevention and mitigation.
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Zoho Corporation announced new updates in its IT management division, ManageEngine. Zia, Zoho鈥檚 AI assistant, is now generally available to use. Moreover, predictive...
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TechSee has released the world鈥檚 first AI-powered visual recognition for contact centers, which identifies and detects problems with a product model via images submitted by...
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Google has launched several updates for its Contact Center AI product, improving speech recognition accuracy by 40%.
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EmployBridge, America鈥檚 largest specialty industrial staffing company, has selected Talkdesk to support its customer service operations.
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At the FiRe conference in 2018, a panel of global experts discussed how the democratization of AI over the cloud will affect data use, analysis, business operations, and...
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Traditionally driven by a culture of tribal knowledge bolstered by the long tenure of its employees, Costco determined it could benefit from a more precise and data-driven...
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Google鈥檚 Contact Center AI is in beta. Start a proof of concept so you are ready to take advantage of this product when it reaches general availability.
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IBM recently announced that select Watson AI services will be made available across all cloud environments, reversing a decades-long business practice geared towards...
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In this fireside chat from the 2018 FiRe conference, three global experts discuss what "AI on the bleeding edge" really is and really is not. There are walls being hit,...
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