What is Zoho?
Unified communications as a service (UCaaS) minimizes contextual switching by combining all necessary collaboration tools within a single interface and provide seamless communication across apps. With both Zoho Cliq & Zoho Meeting, you鈥檒l experience a comprehensive package of tailored UCaaS features that work seamlessly across devices to help streamline communication and collaboration for an organization.
Company Details
Need Assistance?
We're here to help you with understanding our reports and the data inside to help you make decisions.
Get AssistanceZoho Ratings
Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard
to access more information on Zoho.
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
90 Likeliness to Recommend
1
Since last award
94 Plan to Renew
1
Since last award
82 Satisfaction of Cost Relative to Value
2
Since last award
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+93 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Zoho?
Pros
- Includes Product Enhancements
- Security Protects
- Performance Enhancing
- Enables Productivity
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Secure Access
Mobility
Web & Desktop Conferencing
Centralized Management Portal
Communications
Session Border Controller
Continuous UCC
Analytics Reporting
Call Management
Audio Transcription
Presence IM
Vendor Capability Ratings
Ease of Data Integration
Breadth of Features
Quality of Features
Business Value Created
Ease of IT Administration
Ease of Implementation
Usability and Intuitiveness
Product Strategy and Rate of Improvement
Vendor Support
Ease of Customization
Availability and Quality of Training
Zoho Reviews
Joy E.
- Role: Information Technology
- Industry: Agriculture
- Involvement: Vendor Selection and Purchasing
Submitted Mar 2025
I feel the platform is very easy to implement
Likeliness to Recommend
What differentiates Zoho from other similar products?
I think it is much easier to integrate users on Zoho Cliq
What is your favorite aspect of this product?
The video conferencing has a unique feature that uses AI for transcribing
What do you dislike most about this product?
None for now
What recommendations would you give to someone considering this product?
I will gladly recommend this product, I have had a wonderful experience using Zoho
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Adedayo O.
- Role: Sales Marketing
- Industry: Communications
- Involvement: Initial Implementation
Submitted Apr 2025
It has a good number of helpful meeting features
Likeliness to Recommend
What differentiates Zoho from other similar products?
It has a good number of helpful meeting features. It is also very easy to navigate
What is your favorite aspect of this product?
Live video webinars and livestream sessions
What do you dislike most about this product?
I don't dislike any part of it
What recommendations would you give to someone considering this product?
It is great alternative for virtual meetings
Pros
- Reliable
- Performance Enhancing
- Enables Productivity
- Trustworthy
Sanya F.
- Role: Information Technology
- Industry: Consulting
- Involvement: End User of Application
Submitted Mar 2025
Zoho CRM: A complete Solution at a Fair Cost
Likeliness to Recommend
What differentiates Zoho from other similar products?
What differentiates Zoho from other similar products is how simple it is to use and adapt to the need of our workforce without much human inputs like the other similar products. It simply integrates with other products we use and works nicely with our workflow. It's also reasonably priced when compared to comparable items, therefore we made the right decision.
What is your favorite aspect of this product?
Myy favorite aspect of ZOHO is the integration aspect of the product. It simply integrates with other products we use and works nicely with our workflow.
What do you dislike most about this product?
What dislike most about ZOHO is the custom functions' programming language. Meanwhile, the document merge feature occasionally merges incorrect text and lacks typefaces. Also, the quality of the downloadeable charts are not too good.
What recommendations would you give to someone considering this product?
For those who have never used any of the other CRMs available, Zoho is a fantastic choice for beginners. Using this program has been an incredible experience for me. To the extent that I advise all of my company development customers to use this CRM when they launch their enterprises. So, I would recommend!
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Enables Productivity
