What is Zoho?
Unified communications as a service (UCaaS) minimizes contextual switching by combining all necessary collaboration tools within a single interface and provide seamless communication across apps. With both Zoho Cliq & Zoho Meeting, you鈥檒l experience a comprehensive package of tailored UCaaS features that work seamlessly across devices to help streamline communication and collaboration for an organization.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
90 Likeliness to Recommend
1
Since last award
94 Plan to Renew
1
Since last award
82 Satisfaction of Cost Relative to Value
2
Since last award
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+93 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Zoho?
Pros
- Includes Product Enhancements
- Security Protects
- Performance Enhancing
- Enables Productivity
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Secure Access
Mobility
Web & Desktop Conferencing
Centralized Management Portal
Communications
Session Border Controller
Continuous UCC
Analytics Reporting
Call Management
Audio Transcription
Presence IM
Vendor Capability Ratings
Ease of Data Integration
Breadth of Features
Quality of Features
Business Value Created
Ease of IT Administration
Ease of Implementation
Usability and Intuitiveness
Product Strategy and Rate of Improvement
Vendor Support
Ease of Customization
Availability and Quality of Training
Zoho Reviews
Christiana O.
- Role: Finance
- Industry: Finance
- Involvement: End User of Application
Submitted Aug 2025
Powerful and Versatile,
Likeliness to Recommend
What differentiates Zoho from other similar products?
Zoho differentiates itself from other similar products through its comprehensive all-in-one ecosystem
What is your favorite aspect of this product?
My favorite aspect of Zoho is its **seamless integration across multiple business applications
What do you dislike most about this product?
What I dislike most about Zoho is its complex and sometimes unintuitive user interface, which can make onboarding and navigation challenging for new users.
What recommendations would you give to someone considering this product?
I recommend that anyone considering Zoho should take advantage of the free trial, explore its customization options
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Victoria Mawedo I.
- Role: Student Academic
- Industry: Other
- Involvement: End User of Application
Submitted Jul 2025
A tool, that could be more user-friendly.
Likeliness to Recommend
What differentiates Zoho from other similar products?
Zoho stands out because of how many tools it offers all in one place from the CRM to project management to accounting
What is your favorite aspect of this product?
I like how flexible zoho is for its users
What do you dislike most about this product?
Zoho can feel a bit overwhelming because there are so many features and settings.
What recommendations would you give to someone considering this product?
Start with just the tools you need and learning those well before expanding into more of Zoho鈥檚 apps.
Pros
- Enables Productivity
- Respectful
- Security Protects
- Helps Innovate
Onisobuana S.
- Role: Sales Marketing
- Industry: Technology
- Involvement: End User of Application
Submitted Jul 2025
Simple, Reliable, and Evolving
Likeliness to Recommend
What differentiates Zoho from other similar products?
Zoho Cliq stands out because it works really well with other Zoho apps, so if your team already uses Zoho, everything connects smoothly. It also lets you automate tasks and set up custom bots right inside your chats. Compared to other tools, it鈥檚 more affordable and still covers the basics you need for team communication.
What is your favorite aspect of this product?
My favorite aspect of Zoho Cliq is how simple and intuitive it is to use, while still offering features that actually help teams work better together. The ability to create channels, jump on quick video calls, and automate small tasks with bots makes daily communication smooth. It鈥檚 especially helpful if you're already using other Zoho apps, since everything connects seamlessly and keeps you from jumping between platforms.
What do you dislike most about this product?
What I dislike most about Zoho Cliq is that some features feel a bit limited compared to other tools. For example, the lack of threaded replies in busy group chats can make it hard to follow conversations. Also, while it integrates well with Zoho apps, integration with popular third-party tools like Notion or Trello is still missing or not as smooth.
What recommendations would you give to someone considering this product?
If you're already using other Zoho apps, Zoho Cliq is a solid choice because of how well everything connects. It's great for teams looking for a simple, affordable way to stay in touch and stay organized. Just keep in mind that while it covers the basics really well, it might not have all the advanced features of tools like Slack or Microsoft Teams, especially when it comes to integrations and threaded conversations.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
