Zoho Customer Reviews 2025 | SoftwareReviews

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Zoho

Composite Score

8.8 /10

CX Score

8.9 /10

58 Reviews

What is Zoho?

Unified communications as a service (UCaaS) minimizes contextual switching by combining all necessary collaboration tools within a single interface and provide seamless communication across apps. With both Zoho Cliq & Zoho Meeting, you鈥檒l experience a comprehensive package of tailored UCaaS features that work seamlessly across devices to help streamline communication and collaboration for an organization.

Company Details

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Awards & Recognition

Zoho won the following awards in the Unified Communications as a Service category

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2025 Data Quadrant Champion

Latest Award, 2025

7 Top Rated Capabilities

10 Top Rated Features

Latest Award, 2025

Zoho Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Zoho.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

91 Likeliness to Recommend

95 Plan to Renew

82 Satisfaction of Cost Relative to Value

1
Since last award

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+90 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Zoho?

2% Negative

5% Neutral

93% Positive

Pros

Altruistic
Includes Product Enhancements
Security Protects
Performance Enhancing

Feature Ratings

Average 83

Secure Access

Session Border Controller

Centralized Management Portal

Communications

Mobility

Analytics Reporting

Continuous UCC

Web & Desktop Conferencing

Audio Transcription

Presence IM

Third-Party Integration

Vendor Capability Ratings

Average 81

Breadth of Features

Ease of Data Integration

Ease of Implementation

Quality of Features

Business Value Created

Ease of IT Administration

Product Strategy and Rate of Improvement

Usability and Intuitiveness

Vendor Support

Ease of Customization

Availability and Quality of Training

Zoho Reviews

Samuel N.

Role: Sales Marketing
Industry: Communications
Involvement: Initial Implementation

Validated Review

Verified Reviewer

Submitted Jan 2024

Awesome product!

Likeliness to Recommend

10 /10

What differentiates Zoho from other similar products?

I like the fact that the features that were promised always work and there are rarely any issues with it.

What is your favorite aspect of this product?

User-friendly!

What do you dislike most about this product?

I wish it was more appealing to the eye.

What recommendations would you give to someone considering this product?

Definitely do it because it's one of the best in the industry.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Joshua E.

Role: Information Technology
Industry: Other
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Dec 2023

Lots of features! But quite buggy

Likeliness to Recommend

7 /10

What differentiates Zoho from other similar products?

It's quite cheaper and has a lot of useful features.

What is your favorite aspect of this product?

It's actually easier to use and intuitive.

What do you dislike most about this product?

The quality of features are low, they need improvement. Lots of bugs on all fronts

What recommendations would you give to someone considering this product?

It's a cheaper option but quite buggy (I think a better plan solves some bugs). Has great features too and improvements are made always.

Pros

Continually Improving Product
Unique Features
Client's Interest First
Transparent

Cons

Less Effective Service
Wastes Time

Role: C-Level
Industry: Healthcare
Involvement: Business Leader or Manager

Validated Review

Anonymous Reviewer

Submitted Oct 2023

Hopefully will be useful as we scale up

Likeliness to Recommend

6 /10

Pros

Reliable
Enables Productivity
Acts with Integrity

Cons

Inhibits Innovation
Slower Product Innovation
Less Performance Enhancing

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Zoho

What is Zoho?

Company Details

Need Assistance?

Awards & Recognition

2025 Data Quadrant Champion

Zoho Ratings

91 Likeliness to Recommend

95 Plan to Renew

82 Satisfaction of Cost Relative to Value

1 Since last award

Emotional Footprint Overview

+90 Net Emotional Footprint

How much do users love Zoho?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Secure Access Establishment of a VPN session to the internal phone system.

Session Border Controller Strategically placed gateways to facilitate traffic flow conversions (such as analog to VOIP gateways and digital gateways).

Centralized Management Portal Includes multiple client management, push install capability, comprehensive policies for different groups, and active directory integration and synchronization.

Communications Includes communication portals, secure messaging, and automated alerts.

Mobility Integrating the mobile users' voice and real-time communications services with core enterprise communications lets them do their jobs regardless of location.

Analytics Reporting Monitoring and reporting tool which delivers a complete view of Unified Communications usage and associated costs.

Continuous UCC Interface which enables a space for custom grouped/channeled free-form team communication.

Web & Desktop Conferencing Multi-party screen sharing, and peer-to-peer or multi-party video conferencing from any location.

Audio Transcription Transcription audio recordings into text format, providing a transcript of the recorded dialog.

Presence IM Knowing the availability of users.

Third-Party Integration Integration with business processes and workflow applications. Key goal is to reduce latency.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Zoho Reviews

Samuel N.

Awesome product!

Likeliness to Recommend

Pros

Joshua E.

Lots of features! But quite buggy

Likeliness to Recommend

Pros

Cons

Hopefully will be useful as we scale up

Likeliness to Recommend

Pros

Cons

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Title

1
Since last award

Feature Ratings

Secure Access

Session Border Controller

Centralized Management Portal

Communications

Mobility

Analytics Reporting

Continuous UCC

Web & Desktop Conferencing

Audio Transcription

Presence IM

Third-Party Integration

Vendor Capability Ratings

Breadth of Features

Ease of Data Integration

Ease of Implementation

Quality of Features

Business Value Created

Ease of IT Administration

Product Strategy and Rate of Improvement

Usability and Intuitiveness

Vendor Support

Ease of Customization

Availability and Quality of Training