What is Zoho CRM?
Zoho CRM gives you a 360-degree view of your complete sales cycle and pipeline. Identify trends, spot opportunities, increase efficiency, and reduce costs with the right answers. Zoho CRM is an online customer relationship management software for managing your sales, marketing, support in a single system. Zoho CRM helps businesses of all sizes build excellent customer relationships, with features like an inbuilt AI sales assistant, sales pipeline management, marketing automation, analytics, and more.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
87 Likeliness to Recommend
94 Plan to Renew
1
Since last award
84 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+91 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Zoho CRM?
Pros
- Trustworthy
- Fair
- Acts with Integrity
- Reliable
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Collaboration
Lead Management
Activity and Workflow Management
Customer Service Management
Sales Management
Account and Contact Management
Analytics and Reporting
Marketing Management
Telephony and Call Center Management
Mobile
Quote Contract and Proposal
Vendor Capability Ratings
Ease of Implementation
Quality of Features
Breadth of Features
Usability and Intuitiveness
Business Value Created
Ease of Customization
Product Strategy and Rate of Improvement
Ease of Data Integration
Ease of IT Administration
Availability and Quality of Training
Vendor Support
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Zoho CRM Reviews
Patriciah N.
- Role: Sales Marketing
- Industry: Not for Profit
- Involvement: IT Leader or Manager
Submitted Aug 2020
It effective and saves time.
Likeliness to Recommend
What differentiates Zoho CRM from other similar products?
It has greatly helped to increase productivity. Its revenue increases per salesperson. It is very effective in handling emails communications. It has efficiently helped in managing data.
What is your favorite aspect of this product?
Better customer satisfaction. Tactical decision making. Manages sales,marketing and support in one crm platform.
What do you dislike most about this product?
It has a great offer in improvement of customer retention, and so far I don't have any difficulty when using it. It is the best.
What recommendations would you give to someone considering this product?
It help in conversing in real time with customer and prospects. It gives my sales team the perfect set of apps to help close more business deals in less time. It is easily customizable to meet the specific needs of any business type and size.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
- Role: Sales Marketing
- Industry: Retail
- Involvement: End User of Application
Submitted Apr 2020
Works well for project tracking
Likeliness to Recommend
Pros
- Continually Improving Product
- Enables Productivity
- Trustworthy
- Efficient Service
Helen B.
- Role: Vendor Management
- Industry: Other
- Involvement: Business Leader or Manager
Submitted Feb 2020
Efficient online customer relationship management
Likeliness to Recommend
What differentiates Zoho CRM from other similar products?
It's a platform for small and medium businesses, it's specific for companies that want to start managing customers online, it has a fairly user-friendly dashboard, and easy to manage is not appropriate for large companies that handle very large and considerable amounts of customers, Salesforce is mostly appropriate for that
What is your favorite aspect of this product?
I like it because you can be in direct contact with your customers, you can make a creation of leads, alarms that warn you about the activities within the platform of each client, the appropriate sales, clicks on the ads and advertising campaigns, and especially the enthusiasm of people regarding your product, all in one place displayed through a friendly and intelligent board
What do you dislike most about this product?
Integrating the program with other products is complicated, and the integration is not completely consistent, working with artificial intelligence is a bit cumbersome so you need a lot of learning to manage it, for beginners is quite complicated.
What recommendations would you give to someone considering this product?
I recommend working with this program to small and medium sized companies, it is not very useful for large companies but it has many features that make it a quite complete program to work and manage customers online, manage sales and keep track of impetuosity and the desire that our customers have to invest within the company.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
