What is Zoho CRM?
Zoho CRM gives you a 360-degree view of your complete sales cycle and pipeline. Identify trends, spot opportunities, increase efficiency, and reduce costs with the right answers. Zoho CRM is an online customer relationship management software for managing your sales, marketing, support in a single system. Zoho CRM helps businesses of all sizes build excellent customer relationships, with features like an inbuilt AI sales assistant, sales pipeline management, marketing automation, analytics, and more.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
87 Likeliness to Recommend
94 Plan to Renew
1
Since last award
84 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+91 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Zoho CRM?
Pros
- Trustworthy
- Fair
- Acts with Integrity
- Reliable
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Collaboration
Lead Management
Activity and Workflow Management
Customer Service Management
Sales Management
Account and Contact Management
Analytics and Reporting
Marketing Management
Telephony and Call Center Management
Mobile
Quote Contract and Proposal
Vendor Capability Ratings
Ease of Implementation
Quality of Features
Breadth of Features
Usability and Intuitiveness
Business Value Created
Ease of Customization
Product Strategy and Rate of Improvement
Ease of Data Integration
Ease of IT Administration
Availability and Quality of Training
Vendor Support
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Zoho CRM Reviews
Angelo S.
- Role: C-Level
- Industry: Media
- Involvement: IT Leader or Manager
Submitted Aug 2021
Robusy, easy to use and very cost-effective
Likeliness to Recommend
What differentiates Zoho CRM from other similar products?
The value that you get for the cost. Other CRMs are costly, and Zoho is an entire suite of business products that work together seamlessly.
What is your favorite aspect of this product?
The integration whit other Zoho products. Zoho has a product for every aspect of your business, and they all work together very well.
What do you dislike most about this product?
The technical support. It can be lacking in both time and support. We haven't had many issues, but the few that we have had we have ended up having to find the solution ourselves before their team could solve it for us.
What recommendations would you give to someone considering this product?
Evaluate the costs of all of your business expenses currently and see if Zoho makes sense. They have a product called Zoho One where you get access to all of their products, and in my opinion, it works very well.
Pros
- Continually Improving Product
- Reliable
- Performance Enhancing
- Enables Productivity
Esther M.
- Role: Operations
- Industry: Healthcare
- Involvement: End User of Application
Submitted Aug 2021
It Is A Reliable Product
Likeliness to Recommend
What differentiates Zoho CRM from other similar products?
Its cost effectiveness differentiates it from other tools.Ease of e
What is your favorite aspect of this product?
Ease of customization.
What do you dislike most about this product?
I dislike nothing about this product.
What recommendations would you give to someone considering this product?
I would recommend this product because it is the best managing software in the industry.
Pros
- Continually Improving Product
- Enables Productivity
- Unique Features
- Caring
Darina H.
- Role: Finance
- Industry: Energy
- Involvement: Vendor Selection and Purchasing
Submitted Aug 2021
The Most Ideal CRM Software
Likeliness to Recommend
What differentiates Zoho CRM from other similar products?
To use Zoho CRM, you do not need to install a server in your company and incur extra costs. Take advantage of Zoho CRM's ready integrations with popular programs such as Google Adwords, Facebook Microsoft Office. Integrating is now much easier than you think.
What is your favorite aspect of this product?
Another of the most well-known cloud-based customer relationship management applications in the industry is Zoho CRM. Zoho CRM, one of the most user-friendly CRM solutions on the market; It stands out with its reasonable price range, competitive features and practical cloud services. From CRM packages to e-mail marketing, from social media management to managing business process flows, it is possible for customers to perform many tasks through a single platform.
What do you dislike most about this product?
Disadvantages - Difficulty in integration process, Poor customer service.
What recommendations would you give to someone considering this product?
Use Zoho CRM continuously for free for up to 3 users! You can use the Zoho CRM system with prices starting at 22 USD/User per month.
Pros
- Helps Innovate
- Performance Enhancing
- Efficient Service
- Fair
Cons
- Less Inspiring
- Less Transparent
