What is Zoho CRM?
Zoho CRM gives you a 360-degree view of your complete sales cycle and pipeline. Identify trends, spot opportunities, increase efficiency, and reduce costs with the right answers. Zoho CRM is an online customer relationship management software for managing your sales, marketing, support in a single system. Zoho CRM helps businesses of all sizes build excellent customer relationships, with features like an inbuilt AI sales assistant, sales pipeline management, marketing automation, analytics, and more.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
87 Likeliness to Recommend
94 Plan to Renew
1
Since last award
84 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+91 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Zoho CRM?
Pros
- Trustworthy
- Fair
- Acts with Integrity
- Reliable
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Collaboration
Lead Management
Activity and Workflow Management
Customer Service Management
Sales Management
Account and Contact Management
Analytics and Reporting
Marketing Management
Telephony and Call Center Management
Mobile
Quote Contract and Proposal
Vendor Capability Ratings
Ease of Implementation
Quality of Features
Breadth of Features
Usability and Intuitiveness
Business Value Created
Ease of Customization
Product Strategy and Rate of Improvement
Ease of Data Integration
Ease of IT Administration
Availability and Quality of Training
Vendor Support
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Zoho CRM Reviews
Siddhartha J.
- Role: Sales Marketing
- Industry: Media
- Involvement: Business Leader or Manager
Submitted Jan 2023
Zoho has the best CRM & HR tool.
Likeliness to Recommend
What differentiates Zoho CRM from other similar products?
Zoho Interface and it's ease of use makes Zoho CRM best in class. Quick resolution and customer service makes Zoho stand out from it's competition.
What is your favorite aspect of this product?
Account management and attendance portal, Zoho Marketing and CRM hierarchy is favourite.
What do you dislike most about this product?
Everything is fine, need dark mode and more accessibility features.
What recommendations would you give to someone considering this product?
Must try and buy ! Easy to use and Efficient.
Pros
- Inspires Innovation
- Caring
- Saves Time
- Fair
Cons
- Commodity Features
Santosh N.
- Role: Sales Marketing
- Industry: Construction
- Involvement: Business Leader or Manager
Submitted Jan 2023
No More Mistakes With ZOHO CRM TOOL EASE OF USE
Likeliness to Recommend
What differentiates Zoho CRM from other similar products?
Zoho CRM is popular Client Relationship Management( CRM) software used for handling deals, advertising movements, and client support in cooperative surroundings. By setting up and customizing an appliance on your corporation鈥檚 choices and incorporating the statistics and workflows you鈥檒l need, you make sure you get the most out of all the superior capabilities Zoho CRM offers. But what differentiates Zoho from other CRM is its great partner ecosystem. Zoho, it is packed with great features. It has the functionalities that are competitive with more expensive CRM in the market. Zoho has contact management, workflow automation, analytics, social
What is your favorite aspect of this product?
Zoho CRM is quite a bit more customizable than most other CRM systems. There鈥檚 a healthy limit of 300 custom fields per module in the Enterprise edition. Workflow automation, macros, and something Zoho calls a 鈥渂lueprint鈥� all ensure people stay on task and don鈥檛 waste time manually ZOHO CRM favourite part is that User Interface an its home screen. Zoho CRM its looks Modern, Clean & Polished. We Can Easily Find any task to do for example ease access of different modules & quick action menu's. It Has top features like Web Forms, workflow, signals, sandbox and Customization of fields or layouts as well adding sections and subforms.
What do you dislike most about this product?
zoho which is popular with small businesses. CRM is a complete Sales cycle process : Leads Management, Follow ups, Opportunities, Quotations, Sales Orders Management. Without the said process fulfilling, CRM usage by the companies, will be like having all the requirement for preparing a food without a fuel. 鈥� Requires a lot of customisation to get started. 鈥� Limited customer support. 鈥� Forms aren't optimised for conversions. 鈥� Zoho offers a lot of features but the depth of their functionality proves limited as your demands increase.
What recommendations would you give to someone considering this product?
The Zoho One Plan: Zoho CRM offers a plan known as Zoho one that provides you a bundle of applications that are designed to automate the tasks of business. It provides 40 applications in the Zoho One package such Zoho Projects, Zoho Desk & more. So the user does not have to pay for each app separately. Easy-to-use Interface:- The interface of Zoho CRM is very easy to use so it can be easily introduced in the organization. Integration with other apps - Zoho CRM integrates with other apps very easily. So it is very easy to work with Zoho CRM. Customization- Zoho CRM is a highly customizable software that helps the user to custom
Pros
- Continually Improving Product
- Trustworthy
- Effective Service
- Inspires Innovation
Amar Y.
- Role: Information Technology
- Industry: Telecommunications
- Involvement: IT Leader or Manager
Submitted Jan 2023
Easy CRM Zoho
Likeliness to Recommend
What differentiates Zoho CRM from other similar products?
We can get many services in a single dashboard
What is your favorite aspect of this product?
Management of IT Services
What do you dislike most about this product?
Nothing to dislike
What recommendations would you give to someone considering this product?
Must use this product
Pros
- Helps Innovate
- Enables Productivity
- Unique Features
- Effective Service
