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Zoho CRM Logo Award Winner Product Badge
Zoho CRM Logo Award Winner Product Badge
Zoho

Zoho CRM

Composite Score
8.8 /10
CX Score
9.0 /10
Category
Zoho CRM
8.8 /10

What is Zoho CRM?

Zoho CRM gives you a 360-degree view of your complete sales cycle and pipeline. Identify trends, spot opportunities, increase efficiency, and reduce costs with the right answers. Zoho CRM is an online customer relationship management software for managing your sales, marketing, support in a single system. Zoho CRM helps businesses of all sizes build excellent customer relationships, with features like an inbuilt AI sales assistant, sales pipeline management, marketing automation, analytics, and more.

Company Details


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Awards & Recognition

Zoho CRM won the following awards in the Customer Relationship Management - Midmarket category

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Zoho CRM Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Zoho CRM.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

87 Likeliness to Recommend

94 Plan to Renew

1
Since last award

84 Satisfaction of Cost Relative to Value

1
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+91 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Zoho CRM?

2% Negative
6% Neutral
92% Positive

Pros

  • Trustworthy
  • Fair
  • Acts with Integrity
  • Reliable

Feature Ratings

Average 83

Collaboration

87

Lead Management

85

Activity and Workflow Management

84

Customer Service Management

84

Sales Management

84

Account and Contact Management

83

Analytics and Reporting

82

Marketing Management

82

Telephony and Call Center Management

81

Mobile

79

Quote Contract and Proposal

78

Vendor Capability Ratings

Average 81

Ease of Implementation

83

Quality of Features

83

Breadth of Features

82

Usability and Intuitiveness

82

Business Value Created

82

Ease of Customization

82

Product Strategy and Rate of Improvement

81

Ease of Data Integration

81

Ease of IT Administration

81

Availability and Quality of Training

79

Vendor Support

78

Zoho CRM Reviews

Hanumantha Rao B.

  • Role: Information Technology
  • Industry: Not for Profit
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Jan 2023

One stop solution for all your business needs

Likeliness to Recommend

9 /10

What differentiates Zoho CRM from other similar products?

The biggest USP is having a great Ecosystem which will help the seamless integration of all the ZOHO Apps internally.

What is your favorite aspect of this product?

Great UI & UX design which will be self-explanatory.

What do you dislike most about this product?

Data exporting from CRM costs high in Zoho CRM.

What recommendations would you give to someone considering this product?

If you are in the Zoho ecosystem the additional advantage for you is, you can create related links from the creator so that you don't need to import every report. Other features like Mailing templates, Zia and so on are productive tools to grow. The Different set of reports that CRM generates by itself gives the customer another perspective to look into the problem so that managers can take concrete decisions & right approach to solve the existing problem. The heart of the CRM would typically be Workflows & Blueprints. We can create Workflow (i.e., Defining Processes) so that every employee in the organisation is on the same page.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Inspires Innovation
  • Saves Time

Sachin G.

  • Role: Sales Marketing
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jan 2023

Amazing customization but the UI lacks speed.

Likeliness to Recommend

10 /10

What differentiates Zoho CRM from other similar products?

The platform is budget friendly and has got some amazing capabilities in terms of customization and integrations but the competitors are doing a better job in the market.

What is your favorite aspect of this product?

Clearly, customization wins the race but other features like forecasting and funnel management are good too.

What do you dislike most about this product?

The UI - Its speed needs to get better. Its a barrier on productivity.

What recommendations would you give to someone considering this product?

Go for it but if you've got money, there are definitely better systems out there.

Pros

  • Trustworthy
  • Transparent
  • Caring
  • Client Friendly Policies

Cons

  • Under Delivered

Giordano de Jesus G.

  • Role: Sales Marketing
  • Industry: Other
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Jan 2023

Everything runs on Zoho CRM

Likeliness to Recommend

8 /10

What differentiates Zoho CRM from other similar products?

The entire company uses Zoho CRM to manage our daily processes and report on our projects. We track our daily records with all the basic modules such as Contacts, Accounts and Transactions. We have customized most of these modules to better reflect our own internal processes, as this is easy to do in Zoho CRM. The built-in reporting features allow us to easily customize reports the way we want, giving us excellent business insights.

What is your favorite aspect of this product?

The reporting feature is very good. Similarly, the ability to create custom "views" in our module log gave us greater insight into key data stored in Zoho CRM. Integration with other Zoho applications is critical for us, and Zoho CRM acts as a hub for project tracking, communication and task tracking for our team. Most, if not all other Zoho applications are natively integrated with Zoho CRM. Zoho CRM is highly customizable.

What do you dislike most about this product?

Honestly, I can't say anything negative about Zoho CRM. One last thing to add is that Zoho CRM has so many features that it is difficult to configure each one to optimize our team's success. It is important to use the features that best reflect our company's internal processes. Integrate with Zoho Social or other social networking tools. This may be due to my lack of effort to make better use of this existing functionality. I would say some UI improvements, although this feature works with the upcoming canvas generator.

What recommendations would you give to someone considering this product?

Zoho CRM is a must-have for anyone using the rest of the Zoho CRM platform. In addition, it acts as a tightly integrated hub with other Zoho applications. Making it the only Zoho application where our project users can log in to check emails, tasks, deal status, etc. on a daily basis. As administrators, it is critical that we optimize the way we configure Zoho CRM to provide the most useful information to our users while requiring the least amount of data entry from them.

Pros

  • Helps Innovate
  • Reliable
  • Performance Enhancing
  • Inspires Innovation

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