What is Zoho CRM?
Zoho CRM gives you a 360-degree view of your complete sales cycle and pipeline. Identify trends, spot opportunities, increase efficiency, and reduce costs with the right answers. Zoho CRM is an online customer relationship management software for managing your sales, marketing, support in a single system. Zoho CRM helps businesses of all sizes build excellent customer relationships, with features like an inbuilt AI sales assistant, sales pipeline management, marketing automation, analytics, and more.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
87 Likeliness to Recommend
94 Plan to Renew
1
Since last award
84 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+91 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Zoho CRM?
Pros
- Trustworthy
- Fair
- Acts with Integrity
- Reliable
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Collaboration
Lead Management
Activity and Workflow Management
Customer Service Management
Sales Management
Account and Contact Management
Analytics and Reporting
Marketing Management
Telephony and Call Center Management
Mobile
Quote Contract and Proposal
Vendor Capability Ratings
Ease of Implementation
Quality of Features
Breadth of Features
Usability and Intuitiveness
Business Value Created
Ease of Customization
Product Strategy and Rate of Improvement
Ease of Data Integration
Ease of IT Administration
Availability and Quality of Training
Vendor Support
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Zoho CRM Reviews
Anastacio III T.
- Role: Operations
- Industry: Communications
- Involvement: IT Development, Integration, and Administration
Submitted Jan 2023
Fantastic Product
Likeliness to Recommend
What differentiates Zoho CRM from other similar products?
Zoho CRM is a lot cheaper plus has a lot of features than any other CRM products
What is your favorite aspect of this product?
Being able to Automate, Customize, and integrable
What do you dislike most about this product?
None so far
What recommendations would you give to someone considering this product?
If you want to implement a product that can be automated, customized, and integrable. Choose Zoho CRM
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Bhoomika T.
- Role: Information Technology
- Industry: Engineering
- Involvement: End User of Application
Submitted Jan 2023
Easy to use, Faster the way of working
Likeliness to Recommend
What differentiates Zoho CRM from other similar products?
Zoho CRM has wider features that any application provide. also its more beneficial when you are using zoho suite , i mean the zoho applications with integration like zoho mail, marketing , etc
What is your favorite aspect of this product?
campaign segmentation,Real time notification , email alerts , wiki and customizable fields are helps to achieve the goals
What do you dislike most about this product?
The workflow sometimes became quite tricky to derive , but with the use and team support we can drive it smoothly
What recommendations would you give to someone considering this product?
If the organisation more focusing on marketing campaigns , social ,,edia monitoring along with provided feature then they should definitialy choose zoho CRM
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Evija P.
- Role: Human Resources
- Industry: Finance
- Involvement: End User of Application
Submitted Jan 2023
One of the best options for CRM with a great price
Likeliness to Recommend
What differentiates Zoho CRM from other similar products?
Zoho in general offers many services for different departments, and CRM is one of them, so I would look from that perspective, that it is a wider use, Zoho One is a one-stop shop for different company needs.
What is your favorite aspect of this product?
I like that all the apps are linked, which makes the information flow easy.
What do you dislike most about this product?
It's the implementation that is hard. The manuals are outdated and CS is hard to reach out to.
What recommendations would you give to someone considering this product?
You definitely need somebody who is able to set it up and service full time.
Pros
- Respectful
- Efficient Service
- Caring
- Saves Time
Cons
- Less Effective Service
