Zoey Customer Reviews 2025 | B2B eCommerce

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Zoey

Composite Score

7.1 /10

CX Score

7.0 /10

43 Reviews

What is Zoey?

Zoey combines powerful B2B functionality with modern B2C capabilities for a best-in-class solution for you and your customers. The app library and APIs allow connection to hundreds of third-party solutions to expand our native capabilities or link Zoey to your other internal solutions such as CRMs, ERPs and order fulfillment solutions.

Company Details

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Awards & Recognition

Zoey won the following awards in the B2B eCommerce category

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1 Top Rated Capabilities

3 Top Rated Features

2024

1 Top Rated Capabilities

1 Top Rated Features

2023

1 Top Rated Capabilities

3 Top Rated Features

2022

2022 Emotional Footprint Champion

2022

Product Impact

2022

2021 Data Quadrant Champion

2021

Zoey Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Zoey.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

86 Likeliness to Recommend

99 Plan to Renew

1
Since last award

75 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+79 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Zoey?

3% Negative

11% Neutral

86% Positive

Pros

Trustworthy
Acts with Integrity
Reliable
Respectful

Feature Ratings

Average 79

Multi-Language Support

Payment Processing

Multi-Storefront

Content Localization

Order Management

Shopping Cart Management

Catalog Management

Content Management

ERP Integration

Integrated Search

Guided Selling

Vendor Capability Ratings

Average 77

Vendor Support

Ease of IT Administration

Business Value Created

Ease of Implementation

Product Strategy and Rate of Improvement

Quality of Features

Availability and Quality of Training

Ease of Data Integration

Breadth of Features

Ease of Customization

Usability and Intuitiveness

Zoey Downloads

B2B Commerce Checklist 2021

Zoey B2B Flier

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Zoey Videos

Zoey Reviews

Role: Information Technology
Industry: Other
Involvement: IT Leader or Manager

Validated Review

Anonymous Reviewer

Submitted Apr 2023

Zoey is a fantastic product, with some caveats

Likeliness to Recommend

7 /10

Pros

Trustworthy
Reliable
Respectful
Acts with Integrity

Joan V.

Role: Sales Marketing
Industry: Retail
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Apr 2023

Zoey is B2B focused, which is a great fit for us.

Likeliness to Recommend

9 /10

What differentiates Zoey from other similar products?

Zoey is continually upgrading to offer more built-in features.

What is your favorite aspect of this product?

Zoey is very intuitive and easy to use. If support is needed, their team is right there with answers.

What do you dislike most about this product?

I wish Zoey were more customizable by offering a great selection of apps.

What recommendations would you give to someone considering this product?

Give Zoey a try, especially if you have a lot of B2B clients. What you pay for your plan gets you lots of features that are paid add-ons with other platforms.

Pros

Continually Improving Product
Reliable
Performance Enhancing
Enables Productivity

Role: Operations
Industry: Other
Involvement: IT Development, Integration, and Administration

Validated Review

Anonymous Reviewer

Submitted Mar 2023

Easy to use. Great customer service.

Likeliness to Recommend

10 /10

Pros

Reliable
Performance Enhancing
Enables Productivity
Trustworthy

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Zoey

What is Zoey?

Company Details

Need Assistance?

Awards & Recognition

2022 Emotional Footprint Champion

2021 Data Quadrant Champion

Zoey Ratings

86 Likeliness to Recommend

99 Plan to Renew

1 Since last award

75 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+79 Net Emotional Footprint

How much do users love Zoey?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Multi-Language Support Send or translate alerts in multiple languages.

Payment Processing Includes credit card processing, debit card processing, and payment verification.

Multi-Storefront Enables businesses to launch and manage multiple different storefronts from a single platform.

Content Localization The solution provides support for multiple languages and currencies.

Order Management Includes order entry, order processing, order tracking, and parts management.

Shopping Cart Management The solution provides robust functionality for shopping cart management (editable carts, saved carts, targeted offers in cart, cart discounting etc.)

Catalog Management Includes customizable shipping and payment options, product pricing, advanced catalog search, and navigation.

Content Management Includes collaboration, check-in/check-out, and version control.

ERP Integration Ability to integrate with Enterprise Resource Planning software

Integrated Search The solution provides robust product search functionality; search results can be ordered multiple ways.

Guided Selling Determines the best products to offer based on sales rep's answers to product requirements, quantities, needs etc.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Zoey Downloads

B2B Commerce Checklist 2021

Zoey B2B Flier

Greene's Reserve Case Study

Milkhouse Candle Case Study

Commonwealth Packaging Case Study

Manamed Fact Sheet

Ninkasi Brewing Company Case Study

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Burt Process Equipment Case Study

Choose PMF Case Study

Zoey Videos

Zoey B2B Omnichannel Commerce - An Introduction

Zoey Reviews

Zoey is a fantastic product, with some caveats

Likeliness to Recommend

Pros

Joan V.

Zoey is B2B focused, which is a great fit for us.

Likeliness to Recommend

Pros

Easy to use. Great customer service.

Likeliness to Recommend

Pros

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Title

1
Since last award

Feature Ratings

Multi-Language Support

Payment Processing

Multi-Storefront

Content Localization

Order Management

Shopping Cart Management

Catalog Management

Content Management

ERP Integration

Integrated Search

Guided Selling

Vendor Capability Ratings

Vendor Support

Ease of IT Administration

Business Value Created

Ease of Implementation

Product Strategy and Rate of Improvement

Quality of Features

Availability and Quality of Training

Ease of Data Integration

Breadth of Features

Ease of Customization

Usability and Intuitiveness