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Zapier

Zapier

Composite Score
8.9 /10
CX Score
9.1 /10
Category
Zapier
8.9 /10

What is Zapier?

At Zapier, we鈥檙e not just making software鈥攚e鈥檙e building a platform to help millions of businesses globally scale with automation and AI. Our mission is to make automation work for everyone by delivering products that delight our customers. You鈥檒l collaborate with brilliant people, use the latest tools, and leverage the flexibility of remote work. Your work will directly fuel our customers鈥 success, and as they grow, so will you.

Company Details


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Awards & Recognition

Zapier won the following awards in the Data Integration category

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Zapier Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Zapier.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

90 Likeliness to Recommend

1
Since last award

96 Plan to Renew

1
Since last award

85 Satisfaction of Cost Relative to Value

1
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+91 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Zapier?

1% Negative
4% Neutral
95% Positive

Pros

  • Enables Productivity
  • Saves Time
  • Performance Enhancing
  • Trustworthy

Feature Ratings

Average 83

Real Time Integration

87

iPaaS

86

Data Security

84

Data Quality Profiling and Cleansing

84

Synchronization and Replication

83

Exception Handling and Notifications

83

Batch Integration

83

Data Virtualization

83

API Management and Orchestration

82

Administrative Features

82

Metadata Management

82

Vendor Capability Ratings

Average 84

Business Value Created

87

Ease of Data Integration

86

Quality of Features

86

Ease of Implementation

86

Ease of Customization

85

Breadth of Features

84

Usability and Intuitiveness

84

Product Strategy and Rate of Improvement

83

Ease of IT Administration

82

Availability and Quality of Training

79

Vendor Support

78

Zapier Videos

Zapier Reviews

Jordan S.

  • Role: Sales Marketing
  • Industry: Media
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Aug 2022

Zapier Expands Our Capabilities!

Likeliness to Recommend

10 /10

What differentiates Zapier from other similar products?

Zapier is extremely unique in that it has procured thousands of integration of products that normally don't "talk" to each other. It's a trusted connection source that leverages our marketing agencies capabilities ten fold.

What is your favorite aspect of this product?

My favorite aspect of Zapier is the ease of integration from so many different products. When I go to connect a new product or software, the walkthrough experience is extremely easy. Zapier empowers my agency to do more internally and externally. We primarily use it for internal notifications and for automation processes between our websites and email/other marketing avenues.

What do you dislike most about this product?

There's not much I dislike about Zapier. It does the job it's supposed to do almost flawlessly. The issues i've experience have been on the side of the platforms/software being integrated, not Zapier.

What recommendations would you give to someone considering this product?

For someone recommending Zapier, I would say think creatively. There are millions of things Zapier does that enable you to do what you could not do before. Do you want to get an email notification when someone fills out an email lead form? Do you want an automated text message to go out when someone chats on our website's chatbox? This software enables you to do the "impossible."

Pros

  • Helps Innovate
  • Performance Enhancing
  • Enables Productivity
  • Unique Features

Jo茫o Pedro A.

  • Role: Sales Marketing
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Aug 2022

An amazing product that helps system integrations

Likeliness to Recommend

10 /10

What differentiates Zapier from other similar products?

Zapier it's clearly the market leader in this product types. No other product as as much features and integrations as Zapier

What is your favorite aspect of this product?

The amount of integrations and the scalability.

What do you dislike most about this product?

sometimes it can get a bit confusing for new users.

What recommendations would you give to someone considering this product?

Test it, if you need to integrate two systems Zapier it's the best and most affordable way

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Enables Productivity

Debbie B.

  • Role: Operations
  • Industry: Education
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jul 2022

Great for integrating and automating.

Likeliness to Recommend

9 /10

What differentiates Zapier from other similar products?

updating data from Asana to Salesforce and vice versa. These are the advantages: On both platforms, fewer licenses have to be given to users. Users of Asana and Salesforce both continue to utilize those respective platforms. Both receive prompt updates. Spend less time. It also gets rid of human mistake. With zapier, automating routine operations that take little time to complete is simple. And it takes a lot less time to complete a task.

What is your favorite aspect of this product?

Since MOST platforms are accessible on the Zapier network, I can link several platforms and automate tasks with practically any platform. I'm quite happy with Zapier聽ability to connect two programs; if I change a field in Salesforce, Asana will update instantly. The same holds true for both Asana and Salesforce. The ability to update and search for records, filter records, and delay some zaps are other features I enjoy. I also like the flexibility to remove several parts within a single Asana project.

What do you dislike most about this product?

There are several aspects that I dislike since they take a long time, such as the fact that the test logs don't always reflect the most current changes even if they claim to. This specifically occurs when we have several zaps on the same account. Zapping picklist fields is difficult because you have to upload each picklist value one at a time to Zapier by copying their IDs. You might have to scroll for a very long time to discover your project because the search filter isn't very intelligent. When you use search, the project name doesn't appear right away; you have to browse till you find it.

What recommendations would you give to someone considering this product?

To get the most of the platform during setup, hire an expert. then engage a partner who can assist you on your path. Immediately updating or creating new records from one platform to another is possible using Zapier. It has been used to connect Airtable or Asana to Salesforce. Additionally, there are several shortcomings or pain spots with the product's user interface. Updates to picklist fields and their values can be a little challenging. The ability to search test logs or projects might be enhanced. If others need to link it with their CRM and other systems, they should take it into consideration.

Pros

  • Continually Improving Product
  • Reliable
  • Performance Enhancing
  • Enables Productivity

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