
What is Zapier?
At Zapier, we鈥檙e not just making software鈥攚e鈥檙e building a platform to help millions of businesses globally scale with automation and AI. Our mission is to make automation work for everyone by delivering products that delight our customers. You鈥檒l collaborate with brilliant people, use the latest tools, and leverage the flexibility of remote work. Your work will directly fuel our customers鈥 success, and as they grow, so will you.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
90 Likeliness to Recommend
1
Since last award
96 Plan to Renew
1
Since last award
86 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+91 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Zapier?
Pros
- Saves Time
- Performance Enhancing
- Enables Productivity
- Trustworthy
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Real Time Integration
iPaaS
Data Security
Exception Handling and Notifications
Data Quality Profiling and Cleansing
Metadata Management
Synchronization and Replication
Data Virtualization
Administrative Features
API Management and Orchestration
Batch Integration
Vendor Capability Ratings
Quality of Features
Business Value Created
Ease of Data Integration
Ease of Implementation
Usability and Intuitiveness
Ease of Customization
Breadth of Features
Product Strategy and Rate of Improvement
Ease of IT Administration
Availability and Quality of Training
Vendor Support
Zapier Videos
Inside Zapier: A Step-by-Step Guide to Our Interview Process
91制片厂ing Your Future at Zapier: Benefits, Growth, and Career Development
DIBE as DNA: Shaping our Product and Workplace
Remote, Together: How Zapier Thrives in a Distributed World
Life at Zapier: The Perks of a Remote-First Workplace
Your First Days at Zapier: A Global Welcome
What Our Team Loves About Recruiting at Zapier
Zapier Reviews
Stephen G.
- Role: Operations
- Industry: Education
- Involvement: End User of Application
Submitted Aug 2022
Streamline your daily tasks with automation.
Likeliness to Recommend
What differentiates Zapier from other similar products?
I save a lot of time by automating my company activities with Zapier. These automations keep me from forgetting or losing important information, and they spare me from repeatedly powering up and transferring data between my several gadgets. Zapier聽solution to our challenge is to reduce the amount of manual effort we undertake. Zapier produces a line entry in Google Sheets when an answer is captured in our video interview program, so we only have to mark one location.
What is your favorite aspect of this product?
You can develop Zaps step by step with Zapier. A novice may easily follow the instructions to set up an automated operation, or "zap," as Zapier calls it. Before proceeding, ensure that everything is operating well at each level of the automation. You don't have to wait till you've deployed your zap to debug it since you can do it right immediately. Zapier is fantastic since it connects the applications that we use the most. We use Willo for video interviews, and Zapier automatically feeds some of the information from the backend into Google Sheets.
What do you dislike most about this product?
The finest chat option that we would have loved to employ, WhatsApp for business, is not included. Second, due to the cost, firms with limited funding may not be able to take use of it. The least helpful aspect of Zapier is that you have to carefully follow the instructions to set up your "zaps" else it may be difficult to determine where you made a mistake.
What recommendations would you give to someone considering this product?
This is the best tool to integrate data and automate processes, it is a little more expensive than its competitors but they really do a good job.
Pros
- Continually Improving Product
- Reliable
- Performance Enhancing
- Enables Productivity

Phelan M.
- Role: Operations
- Industry: Technology
- Involvement: Business Leader or Manager
Submitted Aug 2022
Great way to automate and integrate
Likeliness to Recommend
What differentiates Zapier from other similar products?
Super easy to use and set up integrations, there is a plethora of other tools and systems that it works alongside and it helps streamline and automate work-streams.
What is your favorite aspect of this product?
Being able to create you own rules and plug and play with inputs and outputs, it gives you flexibility to create what you need.
What do you dislike most about this product?
Working in a fast paced environment where things can change a lot of the time it can mean that the zaps you set up can break if anything changes. There is a bit of upkeep needed to ensure they work seamlessly.
What recommendations would you give to someone considering this product?
It is a great way for teams to automate repetitive tasks and be notified of changes or updates to specific tasks. There are lots of possibilities to connect with other tools which can help centralise a lot of data and information.
Pros
- Enables Productivity
- Saves Time
- Continually Improving Product
- Reliable

Ankita C.
- Role: Information Technology
- Industry: Communications
- Involvement: End User of Application
Submitted Aug 2022
Awesome Automation Tool
Likeliness to Recommend
What differentiates Zapier from other similar products?
I love how easy it is to connect two systems; the triggers and actions are intuitive and exactly in line with what I want.
What is your favorite aspect of this product?
We use Zapier to combine loads of data into Google Sheets -- it helps us with data analysis and goaling, and it's made the process significantly easier.
What do you dislike most about this product?
For better or for worse, Zapier updates some of their zaps pretty frequently, and I can find that I'm using a deprecated version of a Zap without really any heads up. Once deprecated, the Zaps have a tendency to fail more often, and it's always a troubleshooting exercise -- I wish I had better notice around the deprecations.
What recommendations would you give to someone considering this product?
To use Zapier effectively, you've got to have an idea for what you want to do with it. Make sure they are tied to the systems you want before moving forward; however, Zapier is super flexible, and I highly recommend using it for your integrations.
Pros
- Reliable
- Enables Productivity
- Efficient Service
- Caring