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Zapier

Zapier

Composite Score
8.9 /10
CX Score
9.1 /10
Category
Zapier
8.9 /10

What is Zapier?

At Zapier, we鈥檙e not just making software鈥攚e鈥檙e building a platform to help millions of businesses globally scale with automation and AI. Our mission is to make automation work for everyone by delivering products that delight our customers. You鈥檒l collaborate with brilliant people, use the latest tools, and leverage the flexibility of remote work. Your work will directly fuel our customers鈥 success, and as they grow, so will you.

Company Details


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Awards & Recognition

Zapier won the following awards in the Data Integration category

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Zapier Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Zapier.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

90 Likeliness to Recommend

1
Since last award

96 Plan to Renew

1
Since last award

85 Satisfaction of Cost Relative to Value

1
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+91 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Zapier?

1% Negative
4% Neutral
95% Positive

Pros

  • Enables Productivity
  • Saves Time
  • Performance Enhancing
  • Trustworthy

Feature Ratings

Average 83

Real Time Integration

87

iPaaS

86

Data Security

84

Data Quality Profiling and Cleansing

84

Synchronization and Replication

83

Exception Handling and Notifications

83

Batch Integration

83

Data Virtualization

83

API Management and Orchestration

82

Administrative Features

82

Metadata Management

82

Vendor Capability Ratings

Average 84

Business Value Created

87

Ease of Data Integration

86

Quality of Features

86

Ease of Implementation

86

Ease of Customization

85

Breadth of Features

84

Usability and Intuitiveness

84

Product Strategy and Rate of Improvement

83

Ease of IT Administration

82

Availability and Quality of Training

79

Vendor Support

78

Zapier Videos

Zapier Reviews

Mahinour A.

  • Role: Sales Marketing
  • Industry: Technology
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Oct 2022

Automations made easy

Likeliness to Recommend

9 /10

What differentiates Zapier from other similar products?

- Availability of a wide range of popular apps. - They offer free version for small & start up companies

What is your favorite aspect of this product?

- The error alerts / notifications that Zapier shows when something is not working probably - Save a lot of time and effort / resources for all the manual daily tasks

What do you dislike most about this product?

- Expensive - The learning curve is too slow - It takes time to figure out how to do a specific integration correctly, as what's required or figuring out what could be the problem occured for the errors. - Wish there were more tips, onboarding or ongoing support.

What recommendations would you give to someone considering this product?

Zapier is your go for tool if you create many campaigns and work with different tools, will save you hours. You can highly depend on Zapier,

Pros

  • Reliable
  • Performance Enhancing
  • Enables Productivity
  • Unique Features

Grace W.

  • Role: Finance
  • Industry: Finance
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Oct 2022

Excellent cross-platform integration platform

Likeliness to Recommend

9 /10

What differentiates Zapier from other similar products?

Consolidating the amount of manual work, we undertake is the issue that Zapier helps us with. We just need to check one location because Zapier makes a line entry into Google Sheets when an answer is logged in our video interviewing program. It is really beneficial to us.

What is your favorite aspect of this product?

I adore the variety of apps Zapier can link to. Almost every application that my business utilizes has a pretty simple automation feature. Additionally, it's quite simple to convey to our clients that Zapier is simple for them to use if they wish to automate an activity. It was a terrific experience overall, and we learned a lot from it.

What do you dislike most about this product?

For what it offers, the paid plan is somewhat pricey. There are better, more effective, less expensive options available. It's a little challenging to use the multi-step activity. If the actions could be added to a list and carried out all at once, that would be excellent.

What recommendations would you give to someone considering this product?

The Zapier user interface is unparalleled. The necessary trigger or action can be found right away. The best tool is this one. I highly recommend it to you because it provides leads and is a great company.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Performance Enhancing
  • Unique Features

Joshua M.

  • Role: Operations
  • Industry: Education
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Oct 2022

The best to integrate and automate.

Likeliness to Recommend

9 /10

What differentiates Zapier from other similar products?

We are constantly searching for methods to increase the accuracy and timeliness of our deliveries without increasing costs or spending more time behind a desk than required. Using Zapier has not only made our most complex operations doable, but it has also made others feasible. We're using Zapier to generate form data that can be uploaded to a collecting site. Our field operators fill out forms, which are then sent through Zapier to a document where we can view the collected data.

What is your favorite aspect of this product?

To automate work across a wide range of apps and services, Zapier聽portfolio of products requires no knowledge of code or computer languages. It's simple to use, incredibly stable, and cost-effective (particularly when compared to increasing personnel or commissioning bespoke development), and support is prompt and actually helpful on the rare times when you need it. I enjoy how Zapier can incorporate information from various systems. It's simple to use and has a fantastic workflow; we like how we can utilize Zapier to grab information from our forms and transmit it to another platform.

What do you dislike most about this product?

There are a few highly specialized use situations that necessitate innovative solutions, complicating Zap construction and maintenance. However, I have heard from a reliable source that the Zapier development team is willing to fix these if there is enough demand from the community.

What recommendations would you give to someone considering this product?

Unless your company does not require process automation, cancel everything and join up for the free trial. You may be wondering how you managed without it for so long. Zapier is an excellent tool, and it was the only one we could find that met our data collecting requirements.

Pros

  • Continually Improving Product
  • Reliable
  • Performance Enhancing
  • Enables Productivity

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