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Zapier

Zapier

Composite Score
8.9 /10
CX Score
9.1 /10
Category
Zapier
8.9 /10

What is Zapier?

At Zapier, we鈥檙e not just making software鈥攚e鈥檙e building a platform to help millions of businesses globally scale with automation and AI. Our mission is to make automation work for everyone by delivering products that delight our customers. You鈥檒l collaborate with brilliant people, use the latest tools, and leverage the flexibility of remote work. Your work will directly fuel our customers鈥 success, and as they grow, so will you.

Company Details


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Awards & Recognition

Zapier won the following awards in the Data Integration category

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Zapier Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Zapier.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

90 Likeliness to Recommend

1
Since last award

96 Plan to Renew

1
Since last award

86 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+91 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Zapier?

1% Negative
5% Neutral
94% Positive

Pros

  • Saves Time
  • Performance Enhancing
  • Enables Productivity
  • Trustworthy

Feature Ratings

Average 84

Real Time Integration

88

iPaaS

87

Data Security

84

Exception Handling and Notifications

84

Data Quality Profiling and Cleansing

83

Metadata Management

83

Synchronization and Replication

83

Data Virtualization

83

Administrative Features

83

API Management and Orchestration

83

Batch Integration

83

Vendor Capability Ratings

Average 84

Quality of Features

87

Business Value Created

87

Ease of Data Integration

87

Ease of Implementation

86

Usability and Intuitiveness

85

Ease of Customization

85

Breadth of Features

85

Product Strategy and Rate of Improvement

83

Ease of IT Administration

82

Availability and Quality of Training

79

Vendor Support

76

Zapier Videos

Zapier Reviews

Grace W.

  • Role: Finance
  • Industry: Finance
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Oct 2022

Excellent cross-platform integration platform

Likeliness to Recommend

9 /10

What differentiates Zapier from other similar products?

Consolidating the amount of manual work, we undertake is the issue that Zapier helps us with. We just need to check one location because Zapier makes a line entry into Google Sheets when an answer is logged in our video interviewing program. It is really beneficial to us.

What is your favorite aspect of this product?

I adore the variety of apps Zapier can link to. Almost every application that my business utilizes has a pretty simple automation feature. Additionally, it's quite simple to convey to our clients that Zapier is simple for them to use if they wish to automate an activity. It was a terrific experience overall, and we learned a lot from it.

What do you dislike most about this product?

For what it offers, the paid plan is somewhat pricey. There are better, more effective, less expensive options available. It's a little challenging to use the multi-step activity. If the actions could be added to a list and carried out all at once, that would be excellent.

What recommendations would you give to someone considering this product?

The Zapier user interface is unparalleled. The necessary trigger or action can be found right away. The best tool is this one. I highly recommend it to you because it provides leads and is a great company.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Performance Enhancing
  • Unique Features

Joshua M.

  • Role: Operations
  • Industry: Education
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Oct 2022

The best to integrate and automate.

Likeliness to Recommend

9 /10

What differentiates Zapier from other similar products?

We are constantly searching for methods to increase the accuracy and timeliness of our deliveries without increasing costs or spending more time behind a desk than required. Using Zapier has not only made our most complex operations doable, but it has also made others feasible. We're using Zapier to generate form data that can be uploaded to a collecting site. Our field operators fill out forms, which are then sent through Zapier to a document where we can view the collected data.

What is your favorite aspect of this product?

To automate work across a wide range of apps and services, Zapier聽portfolio of products requires no knowledge of code or computer languages. It's simple to use, incredibly stable, and cost-effective (particularly when compared to increasing personnel or commissioning bespoke development), and support is prompt and actually helpful on the rare times when you need it. I enjoy how Zapier can incorporate information from various systems. It's simple to use and has a fantastic workflow; we like how we can utilize Zapier to grab information from our forms and transmit it to another platform.

What do you dislike most about this product?

There are a few highly specialized use situations that necessitate innovative solutions, complicating Zap construction and maintenance. However, I have heard from a reliable source that the Zapier development team is willing to fix these if there is enough demand from the community.

What recommendations would you give to someone considering this product?

Unless your company does not require process automation, cancel everything and join up for the free trial. You may be wondering how you managed without it for so long. Zapier is an excellent tool, and it was the only one we could find that met our data collecting requirements.

Pros

  • Continually Improving Product
  • Reliable
  • Performance Enhancing
  • Enables Productivity

Dave C.

  • Role: Industry Specific Role
  • Industry: Media
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Sep 2022

The easiest automation platform to work with

Likeliness to Recommend

8 /10

What differentiates Zapier from other similar products?

Since Zapier first launched there have been many competing products arise, but none are easy to work with.

What is your favorite aspect of this product?

I love the context Zapier provides when a Zap is not working. This really helps when troubleshooting a workflow. Most of the cheaper automation knockoffs don't offer this feature or if they do, it's not as helpful.

What do you dislike most about this product?

Cost is my biggest issue. I'm not saying that the value isn't worth it, but there are now many competing products that offer automation at a fraction of the price.

What recommendations would you give to someone considering this product?

Decide what features you need and then compare against all of the automation tools that are available. Next try out Zapier's free plan.

Pros

  • Enables Productivity
  • Helps Innovate
  • Reliable
  • Performance Enhancing

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