
What is Zapier?
At Zapier, we鈥檙e not just making software鈥攚e鈥檙e building a platform to help millions of businesses globally scale with automation and AI. Our mission is to make automation work for everyone by delivering products that delight our customers. You鈥檒l collaborate with brilliant people, use the latest tools, and leverage the flexibility of remote work. Your work will directly fuel our customers鈥 success, and as they grow, so will you.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
90 Likeliness to Recommend
1
Since last award
96 Plan to Renew
1
Since last award
86 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+91 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Zapier?
Pros
- Saves Time
- Performance Enhancing
- Enables Productivity
- Trustworthy
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Real Time Integration
iPaaS
Data Security
Exception Handling and Notifications
Data Quality Profiling and Cleansing
Metadata Management
Synchronization and Replication
Data Virtualization
Administrative Features
API Management and Orchestration
Batch Integration
Vendor Capability Ratings
Quality of Features
Business Value Created
Ease of Data Integration
Ease of Implementation
Usability and Intuitiveness
Ease of Customization
Breadth of Features
Product Strategy and Rate of Improvement
Ease of IT Administration
Availability and Quality of Training
Vendor Support
Zapier Videos
Inside Zapier: A Step-by-Step Guide to Our Interview Process
91制片厂ing Your Future at Zapier: Benefits, Growth, and Career Development
DIBE as DNA: Shaping our Product and Workplace
Remote, Together: How Zapier Thrives in a Distributed World
Life at Zapier: The Perks of a Remote-First Workplace
Your First Days at Zapier: A Global Welcome
What Our Team Loves About Recruiting at Zapier
Zapier Reviews

Grace W.
- Role: Finance
- Industry: Finance
- Involvement: End User of Application
Submitted Oct 2022
Excellent cross-platform integration platform
Likeliness to Recommend
What differentiates Zapier from other similar products?
Consolidating the amount of manual work, we undertake is the issue that Zapier helps us with. We just need to check one location because Zapier makes a line entry into Google Sheets when an answer is logged in our video interviewing program. It is really beneficial to us.
What is your favorite aspect of this product?
I adore the variety of apps Zapier can link to. Almost every application that my business utilizes has a pretty simple automation feature. Additionally, it's quite simple to convey to our clients that Zapier is simple for them to use if they wish to automate an activity. It was a terrific experience overall, and we learned a lot from it.
What do you dislike most about this product?
For what it offers, the paid plan is somewhat pricey. There are better, more effective, less expensive options available. It's a little challenging to use the multi-step activity. If the actions could be added to a list and carried out all at once, that would be excellent.
What recommendations would you give to someone considering this product?
The Zapier user interface is unparalleled. The necessary trigger or action can be found right away. The best tool is this one. I highly recommend it to you because it provides leads and is a great company.
Pros
- Helps Innovate
- Continually Improving Product
- Performance Enhancing
- Unique Features
Joshua M.
- Role: Operations
- Industry: Education
- Involvement: End User of Application
Submitted Oct 2022
The best to integrate and automate.
Likeliness to Recommend
What differentiates Zapier from other similar products?
We are constantly searching for methods to increase the accuracy and timeliness of our deliveries without increasing costs or spending more time behind a desk than required. Using Zapier has not only made our most complex operations doable, but it has also made others feasible. We're using Zapier to generate form data that can be uploaded to a collecting site. Our field operators fill out forms, which are then sent through Zapier to a document where we can view the collected data.
What is your favorite aspect of this product?
To automate work across a wide range of apps and services, Zapier聽portfolio of products requires no knowledge of code or computer languages. It's simple to use, incredibly stable, and cost-effective (particularly when compared to increasing personnel or commissioning bespoke development), and support is prompt and actually helpful on the rare times when you need it. I enjoy how Zapier can incorporate information from various systems. It's simple to use and has a fantastic workflow; we like how we can utilize Zapier to grab information from our forms and transmit it to another platform.
What do you dislike most about this product?
There are a few highly specialized use situations that necessitate innovative solutions, complicating Zap construction and maintenance. However, I have heard from a reliable source that the Zapier development team is willing to fix these if there is enough demand from the community.
What recommendations would you give to someone considering this product?
Unless your company does not require process automation, cancel everything and join up for the free trial. You may be wondering how you managed without it for so long. Zapier is an excellent tool, and it was the only one we could find that met our data collecting requirements.
Pros
- Continually Improving Product
- Reliable
- Performance Enhancing
- Enables Productivity
Dave C.
- Role: Industry Specific Role
- Industry: Media
- Involvement: Business Leader or Manager
Submitted Sep 2022
The easiest automation platform to work with
Likeliness to Recommend
What differentiates Zapier from other similar products?
Since Zapier first launched there have been many competing products arise, but none are easy to work with.
What is your favorite aspect of this product?
I love the context Zapier provides when a Zap is not working. This really helps when troubleshooting a workflow. Most of the cheaper automation knockoffs don't offer this feature or if they do, it's not as helpful.
What do you dislike most about this product?
Cost is my biggest issue. I'm not saying that the value isn't worth it, but there are now many competing products that offer automation at a fraction of the price.
What recommendations would you give to someone considering this product?
Decide what features you need and then compare against all of the automation tools that are available. Next try out Zapier's free plan.
Pros
- Enables Productivity
- Helps Innovate
- Reliable
- Performance Enhancing