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Zapier

Zapier

Composite Score
8.9 /10
CX Score
9.1 /10
Category
Zapier
8.9 /10

What is Zapier?

At Zapier, we鈥檙e not just making software鈥攚e鈥檙e building a platform to help millions of businesses globally scale with automation and AI. Our mission is to make automation work for everyone by delivering products that delight our customers. You鈥檒l collaborate with brilliant people, use the latest tools, and leverage the flexibility of remote work. Your work will directly fuel our customers鈥 success, and as they grow, so will you.

Company Details


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Awards & Recognition

Zapier won the following awards in the Data Integration category

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Zapier Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Zapier.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

90 Likeliness to Recommend

1
Since last award

96 Plan to Renew

1
Since last award

86 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+91 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Zapier?

1% Negative
5% Neutral
94% Positive

Pros

  • Saves Time
  • Performance Enhancing
  • Enables Productivity
  • Trustworthy

Feature Ratings

Average 84

Real Time Integration

88

iPaaS

87

Data Security

84

Exception Handling and Notifications

84

Data Quality Profiling and Cleansing

83

Metadata Management

83

Synchronization and Replication

83

Data Virtualization

83

Administrative Features

83

API Management and Orchestration

83

Batch Integration

83

Vendor Capability Ratings

Average 84

Quality of Features

87

Business Value Created

87

Ease of Data Integration

87

Ease of Implementation

86

Usability and Intuitiveness

85

Ease of Customization

85

Breadth of Features

85

Product Strategy and Rate of Improvement

83

Ease of IT Administration

82

Availability and Quality of Training

79

Vendor Support

76

Zapier Videos

Zapier Reviews

Helen M.

  • Role: Operations
  • Industry: Education
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Oct 2022

Great platform to integrate and automate.

Likeliness to Recommend

9 /10

What differentiates Zapier from other similar products?

We struggled to collect all of our data across many platforms, but Zapier handled the majority of our issues. The ability to create and trigger events in numerous software packages was one of the most valuable things that came to me, allowing me to streamline operations throughout my career. Because it is a normal user-created software, it allows you to modify your operations. The amount of programs that may be incorporated is astounding, which I have not seen with any other application owing to special compatibility issues that typically limit complete integration with all other programs.

What is your favorite aspect of this product?

It's incredible to be able to integrate multiple apps without having to write. I wish every applications utilized that platform to connect to one another. Zapier may save your firm time, especially if you lack in-house capabilities to code what you require. Zapier is the first tool that has taught me all I know about integrations. It started with data attachments to a Google spreadsheet, and now I write my initial logistical requests using the Zap webhook. Zapier also added to the information I already had regarding the refining processes in our company.

What do you dislike most about this product?

The biggest issue, in my opinion, is that it offers so many chances that it's frequently difficult to know what to say; in addition to using it, you need to utilize a lot of imagination, so technology without innovation doesn't assist much. The task scheduler might be annoying at times since it does not always operate properly. The process is limited to three possibilities at most, so you can't go deeper into it. You will also fail if your criteria are not 100% accurate.

What recommendations would you give to someone considering this product?

If you are not a coder and want your software to communicate with one another, this is the software you require. Don't sugarcoat the zaps or the software; the program is incredibly adaptable and can execute a number of activities and zaps to match the demands of any organization. Overthinking might lead the system to overprocess, resulting in a slew of errors that you won't be able to correct without professional assistance.

Pros

  • Continually Improving Product
  • Reliable
  • Performance Enhancing
  • Enables Productivity

Cindy L.

  • Role: Operations
  • Industry: Education
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Oct 2022

Best integration platform, works great.

Likeliness to Recommend

9 /10

What differentiates Zapier from other similar products?

It is used to transfer records from Salesforce to Asana and vice versa. The advantages are as follows: users on both systems require fewer licenses. Salesforce users remain in Salesforce, while Asana users remain on Asana; both receive instant changes. It saves project managers a lot of time searching for information and going back and forth. They may concentrate on finishing the assignment rather than acquiring information. With our own zapier and Facebook sync-based solution, we can automate email marketing, sync with invoice issuing, and exceed Facebook AI.

What is your favorite aspect of this product?

It integrates with a plethora of apps via its API, requires no technical knowledge, and is simple to train and delegate to team members. I can quickly edit the fields in Salesforce, and Asana will instantly update. The same is true for Salesforce and Asana. I also enjoy the flexibility to remove separate parts within the same Asana project, the ability to search for and change data, the ability to filter records, and the ability to defer some zaps.

What do you dislike most about this product?

There are certain components that I dislike since they take a long time throughout the test: the logs do not pick up the most recent updates, despite the fact that it claims to. This is especially true if we have a large number of zaps on the same account. If your data between Asana and Salesforce does not match, Zap will indicate that one of the stages is broken and needs to be rectified. This is ineffective because the zap is still operational. That is, luckily, a good thing. Furthermore, because its pricing is based on the amount of activities, it is not the cheapest solution for the scalability of huge operations.

What recommendations would you give to someone considering this product?

You must first consider procedures, but it must be highly nimble. Cheap-scale operations are also required; you cannot automate operations with millions of activities at a low cost. Zapier may be used to instantly update or produce new records from one platform to another. We've used it to connect Asana and Salesforce, as well as Airtable and Salesforce. It is simple to set up and use. There are various issues with the user experience or restrictions of the product, such as picklist fields and their values being difficult to alter. Searching for test logs or searching for projects may be enhanced. Others that need to link it with their CRM.

Pros

  • Continually Improving Product
  • Reliable
  • Performance Enhancing
  • Enables Productivity

Mahinour A.

  • Role: Sales Marketing
  • Industry: Technology
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Oct 2022

Automations made easy

Likeliness to Recommend

9 /10

What differentiates Zapier from other similar products?

- Availability of a wide range of popular apps. - They offer free version for small & start up companies

What is your favorite aspect of this product?

- The error alerts / notifications that Zapier shows when something is not working probably - Save a lot of time and effort / resources for all the manual daily tasks

What do you dislike most about this product?

- Expensive - The learning curve is too slow - It takes time to figure out how to do a specific integration correctly, as what's required or figuring out what could be the problem occured for the errors. - Wish there were more tips, onboarding or ongoing support.

What recommendations would you give to someone considering this product?

Zapier is your go for tool if you create many campaigns and work with different tools, will save you hours. You can highly depend on Zapier,

Pros

  • Reliable
  • Performance Enhancing
  • Enables Productivity
  • Unique Features

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