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Zapier

Zapier

Composite Score
8.9 /10
CX Score
9.1 /10
Category
Zapier
8.9 /10

What is Zapier?

At Zapier, we鈥檙e not just making software鈥攚e鈥檙e building a platform to help millions of businesses globally scale with automation and AI. Our mission is to make automation work for everyone by delivering products that delight our customers. You鈥檒l collaborate with brilliant people, use the latest tools, and leverage the flexibility of remote work. Your work will directly fuel our customers鈥 success, and as they grow, so will you.

Company Details


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Awards & Recognition

Zapier won the following awards in the Data Integration category

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Zapier Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Zapier.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

90 Likeliness to Recommend

1
Since last award

96 Plan to Renew

1
Since last award

85 Satisfaction of Cost Relative to Value

1
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+91 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Zapier?

1% Negative
4% Neutral
95% Positive

Pros

  • Enables Productivity
  • Saves Time
  • Performance Enhancing
  • Trustworthy

Feature Ratings

Average 83

Real Time Integration

87

iPaaS

86

Data Security

84

Data Quality Profiling and Cleansing

84

Synchronization and Replication

83

Exception Handling and Notifications

83

Batch Integration

83

Data Virtualization

83

API Management and Orchestration

82

Administrative Features

82

Metadata Management

82

Vendor Capability Ratings

Average 84

Business Value Created

87

Ease of Data Integration

86

Quality of Features

86

Ease of Implementation

86

Ease of Customization

85

Breadth of Features

84

Usability and Intuitiveness

84

Product Strategy and Rate of Improvement

83

Ease of IT Administration

82

Availability and Quality of Training

79

Vendor Support

78

Zapier Videos

Zapier Reviews

Laura I.

  • Role: Sales Marketing
  • Industry: Other
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Mar 2023

Great but limited features

Likeliness to Recommend

10 /10

What differentiates Zapier from other similar products?

I think the variety of softwares you can authomate and the ease of use of the software.

What is your favorite aspect of this product?

Being able to implement it immediately, and the implementation is very simple.

What do you dislike most about this product?

Not being able to create all the automations I need for my job.

What recommendations would you give to someone considering this product?

Try it, and explore what are all the options you can have, and be aware of the limits this software will have.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Edward T.

  • Role: Information Technology
  • Industry: Education
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Mar 2023

Great for integration and improving workflow.

Likeliness to Recommend

9 /10

What differentiates Zapier from other similar products?

Zapier, which can be coupled with practically any program, making integration and automation almost effortless. Zapier enables me to keep track of my client and welcome him by name, providing him with a positive user experience. Zapier is resolving the issue of efficiently and successfully utilizing my team's time. We should not waste time on little chores that may easily be automated. My staff can work on larger projects by automating these activities.

What is your favorite aspect of this product?

The Zapier user experience is unparalleled; everything is there in front of you; you don't need to travel anywhere to find the appropriate trigger or action. I enjoy being able to automate chores that I would typically perform by hand, since it saves me time and effort. The software is simple to use, and I like the step-by-step breakdown of what you want to accomplish. It's incredibly simple to grasp after a little practice, and having automatic lead funnels for myself and my coworkers makes my life so much easier.

What do you dislike most about this product?

Occasionally zaps break, but most of the time they are simple to repair. I'm sure it's not always Zapier聽fault, but it sometimes take a long time to repair breakdowns. The most inconvenient aspect is remembering to update my automations whenever I alter ad forms.

What recommendations would you give to someone considering this product?

Its services are dependable, and it offers a fantastic online community if you need assistance. Zapier provides the most user-friendly API connections for a wide range of apps and can create both basic and complicated processes.

Pros

  • Continually Improving Product
  • Performance Enhancing
  • Enables Productivity
  • Efficient Service

Jonnalyn A.

  • Role: Human Resources
  • Industry: Consulting
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Feb 2023

You're missing out if you haven't tried it

Likeliness to Recommend

10 /10

What differentiates Zapier from other similar products?

Hey there! I've been using Zapier for a while now and I've got to say, it really stands out from the crowd. What sets it apart from other similar products is its wide range of integrations with over 3,000 apps and its super user-friendly interface that makes automating workflows a breeze. Not to mention, the ability to track task history and see analytics really takes the cake. This level of transparency and control is just unmatched. And the fact that you can create multi-step workflows just seals the deal. All in all, Zapier just offers a level of convenience and control that other similar products just can't match. If you're looking to s

What is your favorite aspect of this product?

There's so much to love about Zapier. If I had to pick one favorite aspect, I'd say it's the wide range of integrations with almost any app. It makes automating tasks and workflows a piece of cake, no matter what tools you're using. But seriously, the whole package is just top-notch. The easy-to-use interface, the ability to track task history and see analytics, and even the option for more advanced users to customize their workflows with filtering and data mapping. It's all just so well thought out and designed to make your work life easier. I highly recommend giving Zapier a try if you're looking to streamline your processes and boost pr

What do you dislike most about this product?

To be honest, I haven't found much to dislike about Zapier. It's been a real game-changer for me in terms of streamlining my work processes and saving time. If I had to nitpick, I'd say the pricing model could be a bit more flexible. It's not the most affordable option out there, especially for small businesses or individual users. But even then, you definitely get what you pay for in terms of features and functionality. All in all, I'd say Zapier is an excellent product with a lot to offer. I'd highly recommend giving it a try, even with the slightly steeper price tag. It'll be worth it in the long run!

What recommendations would you give to someone considering this product?

If you're on the fence about giving Zapier a try, let me tell you - it's worth it! This product has made such a huge difference in streamlining my work processes and saving me time. My biggest recommendation would be to take advantage of the free trial period and see for yourself just how convenient and easy it is to use. Integrating over 3,000 apps and automating workflows has never been simpler. And with features like task history tracking and analytics, you'll always be in the loop and in control. Another thing to keep in mind is the pricing model. It may be a bit on the pricier side, but you get what you pay for in terms of features and

Pros

  • Reliable
  • Performance Enhancing
  • Enables Productivity
  • Unique Features

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