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Zapier

Zapier

Composite Score
8.9 /10
CX Score
9.1 /10
Category
Zapier
8.9 /10

What is Zapier?

At Zapier, we鈥檙e not just making software鈥攚e鈥檙e building a platform to help millions of businesses globally scale with automation and AI. Our mission is to make automation work for everyone by delivering products that delight our customers. You鈥檒l collaborate with brilliant people, use the latest tools, and leverage the flexibility of remote work. Your work will directly fuel our customers鈥 success, and as they grow, so will you.

Company Details


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Awards & Recognition

Zapier won the following awards in the Data Integration category

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Zapier Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Zapier.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

90 Likeliness to Recommend

1
Since last award

96 Plan to Renew

1
Since last award

85 Satisfaction of Cost Relative to Value

1
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+91 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Zapier?

1% Negative
4% Neutral
95% Positive

Pros

  • Enables Productivity
  • Saves Time
  • Performance Enhancing
  • Trustworthy

Feature Ratings

Average 83

Real Time Integration

87

iPaaS

86

Data Security

84

Data Quality Profiling and Cleansing

84

Synchronization and Replication

83

Exception Handling and Notifications

83

Batch Integration

83

Data Virtualization

83

API Management and Orchestration

82

Administrative Features

82

Metadata Management

82

Vendor Capability Ratings

Average 84

Business Value Created

87

Ease of Data Integration

86

Quality of Features

86

Ease of Implementation

86

Ease of Customization

85

Breadth of Features

84

Usability and Intuitiveness

84

Product Strategy and Rate of Improvement

83

Ease of IT Administration

82

Availability and Quality of Training

79

Vendor Support

78

Zapier Videos

Zapier Reviews

Abhishek K.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Nov 2024

Interoperable App Connections & Task Automation!

Likeliness to Recommend

9 /10

What differentiates Zapier from other similar products?

-Zapier supports most of the apps that we use in our day to day work. Task creation workflow is easy to use and doesn't require any coding skills. -It also supports Alexa & Google Assistant. Zapier is also available as a skill for Amazon Alexa. -Due to the wide array of supported apps, we can even use it for automating our tedious personal tasks or to receive notifications in case of certain triggers.

What is your favorite aspect of this product?

We use Zapier to connect our business apps. It not only saves time but also takes care of certain activities in our absence. I have also configured it to receive SMS on specific triggers which helps when my internet connectivity is bad or non existent.

What do you dislike most about this product?

-For creating multi-step zaps, user needs to be aware of all the conditional branches. -Alexa connection expires frequently, we have to reconnect the skill & re-login Zapier account each time.

What recommendations would you give to someone considering this product?

It's a great tool for linking various workflows from different platforms, in a true sense this is real world automation!

Pros

  • Helps Innovate
  • Reliable
  • Enables Productivity
  • Inspires Innovation

Hanifat O.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Nov 2024

User friendly

Likeliness to Recommend

9 /10

What differentiates Zapier from other similar products?

User friendly

What is your favorite aspect of this product?

Integrations with third-party softwares

What do you dislike most about this product?

Nothing at the moment

What recommendations would you give to someone considering this product?

Great features! I recommend

Pros

  • Reliable
  • Enables Productivity
  • Trustworthy
  • Efficient Service

Thomas W.

  • Role: C-Level
  • Industry: Media
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Jul 2024

Game changer for any business!

Likeliness to Recommend

10 /10

What differentiates Zapier from other similar products?

The usability and how easy it is to connect two applications together. Before Zapier it would require weeks of coding or high level knowledge of webhooks.

What is your favorite aspect of this product?

Ease of use and affordability

What do you dislike most about this product?

Not many HubSpot integrations available

What recommendations would you give to someone considering this product?

Start small and reach out to customer support if needed

Pros

  • Helps Innovate
  • Unique Features
  • Saves Time
  • Continually Improving Product

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