
What is WordPress.com?
WordPress is web publishing software you can use to create a beautiful website or blog. WordPress is more than a publishing platform. It鈥檚 a powerful and empowering technology built by a global community of passionate contributors, united by the spirit of freedom to create and share without barriers.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
89 Likeliness to Recommend
1
Since last award
96 Plan to Renew
88 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+92 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love WordPress.com?
Pros
- Respectful
- Transparent
- Reliable
- Trustworthy
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Web Publishing Capabilities
Content Repository
Content Workflow Management
Management Interface
Standard Templates
E-Commerce Integration
Social Media Integration
Digital Asset Management
Content Security
Analytics and Reporting
Translation Facilitation
Vendor Capability Ratings
Business Value Created
Quality of Features
Ease of Implementation
Ease of Customization
Ease of Data Integration
Usability and Intuitiveness
Ease of IT Administration
Breadth of Features
Product Strategy and Rate of Improvement
Availability and Quality of Training
Vendor Support
Also Featured in...
WordPress.com Reviews
Antoine R.
- Role: Industry Specific Role
- Industry: Manufacturing
- Involvement: End User of Application
Submitted May 2025
WordPress.com for the Non-Tech Crowd
Likeliness to Recommend
What differentiates WordPress.com from other similar products?
WordPress.com is designed to manage large amounts of content, in contrast to basic website builders. So it works very well for big or complex projects.
What is your favorite aspect of this product?
Ready-to-use templates that are tidy and expert.
What do you dislike most about this product?
difficult to modify without coding.
What recommendations would you give to someone considering this product?
Back up your site regularly, even if it is managed.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Sophie P.
- Role: Information Technology
- Industry: Technology
- Involvement: End User of Application
Submitted May 2025
Website designing with WordPress.com
Likeliness to Recommend
What differentiates WordPress.com from other similar products?
WordPress.com stands out for combining website building with powerful blogging tools.
What is your favorite aspect of this product?
I like the balance of creative control and technical ease.
What do you dislike most about this product?
I do not like limited control over hosting settings.
What recommendations would you give to someone considering this product?
I would recommend to you that you understand the limits of customization so it does not turn into frustration later.
Pros
- Continually Improving Product
- Trustworthy
- Unique Features
- Efficient Service

Beckham L.
- Role: Information Technology
- Industry: Technology
- Involvement: End User of Application
Submitted May 2025
Versatile Platform for Websites.
Likeliness to Recommend
What differentiates WordPress.com from other similar products?
WordPress is backed with rich community and technical support where it also available with the forums, tutorial and professional tips for the users. Amidst such an atmosphere of cooperation, an easier learning process and experience enhancement is promoted compared to competitors offering a similar service without extensive tools and information. Another advantage of the platform is the capability of growing from a simple website that perhaps is a simple blog to huge online shops and stores.
What is your favorite aspect of this product?
One of the rather important characteristics is the availability of a large number of resources for working with the platform, forums, blogs, competent documentation. It offers both beginner tutorials and online discussions and Q&A鈥檚 from experts to be able to enhance the overall functionality of the crowdsource marketing system. This make WordPress.com useful tool for people who want to advance in experience and for those who have no experience at all in managing their websites.
What do you dislike most about this product?
One downside to the platform is the pricing system that might pose a problem to any user interested in finding unique features. However, there are numerous core tools and features which have been disabled in the free version, and although some of them can be enabled by using the thirty days free trial option, that would likely result in customer鈥檚 prompt setup of a paid plan as they incur more charges depending on the complexity of their websites needs.
What recommendations would you give to someone considering this product?
Don鈥檛 miss the opportunity and utilise related aids, including, for instance, tutorials or popular communities. Studying these materials should help to gain a deeper insight of the platform and potentially unlock its full potential for your specific purpose for the website.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing