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Automattic

WordPress.com

Composite Score
8.9 /10
CX Score
9.1 /10
Category
WordPress.com
8.9 /10

What is WordPress.com?

WordPress is web publishing software you can use to create a beautiful website or blog. WordPress is more than a publishing platform. It鈥檚 a powerful and empowering technology built by a global community of passionate contributors, united by the spirit of freedom to create and share without barriers.

Company Details


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Awards & Recognition

WordPress.com won the following awards in the Digital Experience - Midmarket category

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WordPress.com Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on WordPress.com.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

1
Since last award

96 Plan to Renew

88 Satisfaction of Cost Relative to Value

1
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love WordPress.com?

1% Negative
7% Neutral
92% Positive

Pros

  • Respectful
  • Transparent
  • Reliable
  • Trustworthy

Feature Ratings

Average 83

Web Publishing Capabilities

86

Content Repository

84

Content Workflow Management

84

Management Interface

83

Standard Templates

83

E-Commerce Integration

83

Social Media Integration

83

Digital Asset Management

83

Content Security

82

Analytics and Reporting

82

Translation Facilitation

81

Vendor Capability Ratings

Average 82

Business Value Created

84

Quality of Features

84

Ease of Implementation

84

Ease of Customization

83

Ease of Data Integration

83

Usability and Intuitiveness

82

Ease of IT Administration

82

Breadth of Features

82

Product Strategy and Rate of Improvement

82

Availability and Quality of Training

80

Vendor Support

79

WordPress.com Reviews

Antoine R.

  • Role: Industry Specific Role
  • Industry: Manufacturing
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted May 2025

WordPress.com for the Non-Tech Crowd

Likeliness to Recommend

9 /10

What differentiates WordPress.com from other similar products?

WordPress.com is designed to manage large amounts of content, in contrast to basic website builders. So it works very well for big or complex projects.

What is your favorite aspect of this product?

Ready-to-use templates that are tidy and expert.

What do you dislike most about this product?

difficult to modify without coding.

What recommendations would you give to someone considering this product?

Back up your site regularly, even if it is managed.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Sophie P.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted May 2025

Website designing with WordPress.com

Likeliness to Recommend

9 /10

What differentiates WordPress.com from other similar products?

WordPress.com stands out for combining website building with powerful blogging tools.

What is your favorite aspect of this product?

I like the balance of creative control and technical ease.

What do you dislike most about this product?

I do not like limited control over hosting settings.

What recommendations would you give to someone considering this product?

I would recommend to you that you understand the limits of customization so it does not turn into frustration later.

Pros

  • Continually Improving Product
  • Trustworthy
  • Unique Features
  • Efficient Service

Beckham L.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted May 2025

Versatile Platform for Websites.

Likeliness to Recommend

10 /10

What differentiates WordPress.com from other similar products?

WordPress is backed with rich community and technical support where it also available with the forums, tutorial and professional tips for the users. Amidst such an atmosphere of cooperation, an easier learning process and experience enhancement is promoted compared to competitors offering a similar service without extensive tools and information. Another advantage of the platform is the capability of growing from a simple website that perhaps is a simple blog to huge online shops and stores.

What is your favorite aspect of this product?

One of the rather important characteristics is the availability of a large number of resources for working with the platform, forums, blogs, competent documentation. It offers both beginner tutorials and online discussions and Q&A鈥檚 from experts to be able to enhance the overall functionality of the crowdsource marketing system. This make WordPress.com useful tool for people who want to advance in experience and for those who have no experience at all in managing their websites.

What do you dislike most about this product?

One downside to the platform is the pricing system that might pose a problem to any user interested in finding unique features. However, there are numerous core tools and features which have been disabled in the free version, and although some of them can be enabled by using the thirty days free trial option, that would likely result in customer鈥檚 prompt setup of a paid plan as they incur more charges depending on the complexity of their websites needs.

What recommendations would you give to someone considering this product?

Don鈥檛 miss the opportunity and utilise related aids, including, for instance, tutorials or popular communities. Studying these materials should help to gain a deeper insight of the platform and potentially unlock its full potential for your specific purpose for the website.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Most Popular WordPress.com Comparisons

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