What is Vlocity Insurance?
Successful Insurance organizations understand their clients and their constantly changing needs. They efficiently provide them with the right products, and efficiently administer and service their policies / products at the right times. You need insurance-specific capabilities, and you need all the benefits of the cloud. Now you can have both with Vlocity.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
85 Likeliness to Recommend
100 Plan to Renew
81 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+98 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Vlocity Insurance?
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Enables Productivity
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Risk and Fraud Assessment
Policy Management
Communication Management
Financial Management System
Fraud Management
Audit Management
Analytics and Reporting
Claims Management
Compliance Management
Document Management
Workflow Management
Vendor Capability Ratings
Quality of Features
Breadth of Features
Business Value Created
Usability and Intuitiveness
Availability and Quality of Training
Ease of Implementation
Ease of Data Integration
Ease of IT Administration
Vendor Support
Product Strategy and Rate of Improvement
Ease of Customization
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Vlocity Insurance Reviews
Musa N.
- Role: Information Technology
- Industry: Telecommunications
- Involvement: IT Leader or Manager
Submitted Jun 2023
Fantastic product
Likeliness to Recommend
What differentiates Vlocity Insurance from other similar products?
Easy process and friendly customer service always there to assist
What is your favorite aspect of this product?
Pricing is great
What do you dislike most about this product?
Time consuming
What recommendations would you give to someone considering this product?
Give this product a trial and you will be amazed what it will do for you
Pros
- Continually Improving Product
- Reliable
- Enables Productivity
- Efficient Service
Damilola O.
- Role: Finance
- Industry: Finance
- Involvement: Business Leader or Manager
Submitted Jun 2025
Great Industry Focus, but Steep Learning Curve
Likeliness to Recommend
What differentiates Vlocity Insurance from other similar products?
Its deep industry focus and native integration with Salesforce make Vlocity Insurance highly adaptable to complex insurance processes, especially for carriers looking to digitize quickly.
What is your favorite aspect of this product?
The seamless integration with Salesforce is my favorite aspect鈥攊t allows for streamlined workflows, real-time data access, and a unified customer view across the insurance lifecycle.
What do you dislike most about this product?
The steep learning curve and need for extensive customization can slow down initial implementation and require dedicated resources.
What recommendations would you give to someone considering this product?
Be prepared for a complex setup process and ensure you have skilled Salesforce resources on your team. Take advantage of Vlocity鈥檚 industry-specific tools but plan for customization to fit your unique workflows.
Pros
- Helps Innovate
- Reliable
- Performance Enhancing
- Enables Productivity
claudius o.
- Role: Sales Marketing
- Industry: Insurance
- Involvement: Business Leader or Manager
Submitted May 2025
Sales force integration platform
Likeliness to Recommend
What differentiates Vlocity Insurance from other similar products?
-Has components that enable faster to market making it easier for users to deploy new products and services faster than building from scratch. -has omni-channel capabilities that enable consistent customer experiences across web, mobile, agents, and call center channels improving engagement and retention.
What is your favorite aspect of this product?
-Jas enhanced customer 360 view :it combines customer data across different touchpoints to provide a holistic view, supporting personalized service and upselling opportunities.
What do you dislike most about this product?
-Complex implementation :although it offers pre-built functionality, configuring and integrating vlocity with legacy systems can be complex and time consuming.
What recommendations would you give to someone considering this product?
I would recommend any insurance company or broker to use vlocity for its holistic results.
Pros
- Helps Innovate
- Enables Productivity
- Trustworthy
- Unique Features