ThinkAutomation Customer Reviews 2025 | Robotic Process Automation

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Parker Software

ThinkAutomation

Composite Score

8.3 /10

CX Score

8.5 /10

29 Reviews

What is ThinkAutomation?

ThinkAutomation powers your business process automation. Automate on-premises and cloud-based business processes to cut costs and save time. Automate incoming communication channels, monitor databases, react to incoming webhooks, web forms and chat bots. Process documents, attachments, local files and other messages sources. Parse and extract data from incoming messages and perform business process actions, such as outbound communications, updating on-premises and cloud databases, CRM systems and cloud services, document processing, systems integration and much more. With ThinkAutomation, you get an open-ended studio to build your automated workflows without volume limitations.

Company Details

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Awards & Recognition

ThinkAutomation won the following awards in the Robotic Process Automation - Midmarket category

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5 Top Rated Capabilities

8 Top Rated Features

2024

Service Experience

2024

ThinkAutomation Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on ThinkAutomation.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

92 Likeliness to Recommend

1
Since last award

98 Plan to Renew

86 Satisfaction of Cost Relative to Value

1
Since last award

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+89 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love ThinkAutomation?

0% Negative

4% Neutral

96% Positive

Pros

Efficient Service
Caring
Transparent
Includes Product Enhancements

Feature Ratings

Average 83

Out of the box integration

Process Discovery

Sentiment Analysis

Code-Free Programming

Optical Character Recognition

User Libraries

Concurrent Work

Central Deployment

Cloud Hosting

Role-Based Access

Unsupervised Launch

Vendor Capability Ratings

Average 82

Ease of Customization

Ease of Implementation

Business Value Created

Ease of IT Administration

Breadth of Features

Availability and Quality of Training

Usability and Intuitiveness

Product Strategy and Rate of Improvement

Ease of Data Integration

Vendor Support

Quality of Features

ThinkAutomation Screenshots

ThinkAutomation Videos

ThinkAutomation Reviews

Zach J.

Role: Consultant
Industry: Agriculture
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Oct 2021

Incredibly reliable product, it is worth the cost

Likeliness to Recommend

6 /10

What differentiates ThinkAutomation from other similar products?

The pay per process feature

What is your favorite aspect of this product?

It is easy to use and what's staff that don't have a lot of programming experience work with complex data

What do you dislike most about this product?

There really weren't any features that I disliked

What recommendations would you give to someone considering this product?

This product is reliable and well designed. I would highly recommend it

Pros

Helps Innovate
Continually Improving Product
Includes Product Enhancements
Appreciates Incumbent Status

Cons

Less Reliable
Less Productive
Commodity Features

William H.

Role: Operations
Industry: Retail
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Jun 2021

The glue that binds our core systems together

Likeliness to Recommend

10 /10

What differentiates ThinkAutomation from other similar products?

ThinkAutomation keeps our systems up to date and in sync with each other. Stick it behind your various systems and it will monitor data, parse it and then run the right action against it. Really useful for triggering action sequences across multiple programs and automating time-intensive data processes.

What is your favorite aspect of this product?

Major systems already integrate, but if you鈥檝e got coding know-how you can also hook it into your legacy systems and bespoke software 鈥� An absolute boatload of options provided you鈥檙e comfortable with conditional processing. It can do so much based on hundreds of 鈥榠f鈥� rules and custom trigger combos 鈥� On-prem, we run it behind our own DMZ 鈥� V reliable. Does its job without you noticing 鈥� Also v reasonably priced as no caps on integrations, data volume or actions etc 鈥� In-house tech support team available via live chat and telephone 鈥� found the guys to be knowledgeable and helpful

What do you dislike most about this product?

Don鈥檛 expect a quick set-up. Everything you do inside ThinkAutomation will be custom, so you鈥檒l need to learn how to use it 鈥� can鈥檛 rely on inbuilt templates 鈥� Also don鈥檛 expect to use all the features, though they鈥檙e handy there鈥檚 A LOT of them which adds complexity

What recommendations would you give to someone considering this product?

The system never misses a beat, it works exactly as it is supposed to and the support and advice received from the team at Thinkautomation are always there to help out whatever you require.

Pros

Reliable
Performance Enhancing
Enables Productivity
Trustworthy

Role: Information Technology
Industry: Banking
Involvement: IT Development, Integration, and Administration

Validated Review

Anonymous Reviewer

Submitted Jun 2021

EAsy to use and good product

Likeliness to Recommend

8 /10

Pros

Helps Innovate
Continually Improving Product
Trustworthy
Efficient Service

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ThinkAutomation

What is ThinkAutomation?

Company Details

Need Assistance?

Awards & Recognition

ThinkAutomation Ratings

92 Likeliness to Recommend

1 Since last award

98 Plan to Renew

86 Satisfaction of Cost Relative to Value

1 Since last award

Emotional Footprint Overview

+89 Net Emotional Footprint

How much do users love ThinkAutomation?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Out of the box integration Ready-to-use connectors with 3rd party applications, systems and databases.聽

Process Discovery Analysis of user interactions with systems and applications to generate a mapping of the workflow.

Sentiment Analysis Ability to analyze and uncover insights from attitudes and opinions expressed on social media.

Code-Free Programming Drag and Drop graphical user interface to setup processes based on recorded user action and library of stock actions.

Optical Character Recognition The ability to transcribe the image text into a format that is recognized as electronic text

User Libraries Stock of standard actions that are ready to use, as is, or that can be the building blocks of customized actions.

Concurrent Work Bots can be synchronized to access resources at the same time and undertake processes in parallel from different machines.

Central Deployment Bots managed and published from a common location to provide version control, manage the bot's system access rights, and act as repository for future reuse.

Cloud Hosting Deployment of RPA bots in a cloud environment hosted and managed by the vendor.

Role-Based Access Enable different levels of access based on role e.g. administrators can modify and see all data or department managers have access only to their data.

Unsupervised Launch Bots triggered to action based on a schedule or when prescribed conditions are met.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

ThinkAutomation Screenshots

TA on screen 8 - 2021

TA on screen 9 2021

TA on screen 16 - 2021

ThinkAutomation Videos

An Introduction to ThinkAutomation 5

How to create & deploy a ChatGPT chatbot with access to a private local knowledge base.

Automate anything with ChatGPT

ThinkAutomation Reviews

Zach J.

Incredibly reliable product, it is worth the cost

Likeliness to Recommend

Pros

Cons

William H.

The glue that binds our core systems together

Likeliness to Recommend

Pros

EAsy to use and good product

Likeliness to Recommend

Pros

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Feature Ratings

Out of the box integration

Process Discovery

Sentiment Analysis

Code-Free Programming

Optical Character Recognition

User Libraries

Concurrent Work

Central Deployment

Cloud Hosting

Role-Based Access

Unsupervised Launch

Vendor Capability Ratings

Ease of Customization

Ease of Implementation

Business Value Created

Ease of IT Administration

Breadth of Features

Availability and Quality of Training

Usability and Intuitiveness

Product Strategy and Rate of Improvement

Ease of Data Integration

Vendor Support

Quality of Features