What is SugarCRM?
At SugarCRM is a CRM Platform that leverages Enterprise鈥檚 core capabilities as a baseline for highly tailored applications and orchestrates complicated, multi-user and multi-system processes. With Enterprise, Sugar provides the tools to adapt your CRM to your business.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
87 Likeliness to Recommend
1
Since last award
94 Plan to Renew
1
Since last award
87 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+93 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love SugarCRM?
Pros
- Caring
- Fair
- Generous Negotitation
- Transparent
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Lead Management
Account and Contact Management
Collaboration
Mobile
Activity and Workflow Management
Customer Service Management
Sales Management
Marketing Management
Telephony and Call Center Management
Quote Contract and Proposal
Analytics and Reporting
Vendor Capability Ratings
Ease of Customization
Ease of IT Administration
Ease of Implementation
Business Value Created
Usability and Intuitiveness
Ease of Data Integration
Quality of Features
Breadth of Features
Product Strategy and Rate of Improvement
Vendor Support
Availability and Quality of Training
SugarCRM Screenshots
SugarCRM Downloads
SugarCRM Videos
Reinventing CRM: Let the Platform do the Work
SugarConnection 2019 Cireson | SugarCRM Event Takeaways
Star2Star and SugarCRM
Introducing High-Definition Customer Experience (HD-CX)
Sell ScreenShot_Victoria Tsai_laptop
SugarCRM Reviews
Dana F.
- Role: Sales Marketing
- Industry: Banking
- Involvement: End User of Application
Submitted Nov 2020
Great capacity for sales management.
Likeliness to Recommend
What differentiates SugarCRM from other similar products?
What differentiates SugarCRM from other platforms that offer the CRM service is its ability to operate in real time for the processing of all kinds of data in relation to the clients with whom it is negotiating. SugarCRM offers a panel that is updated in real time, and this allows us to visualize all the client's requirements at the exact moment. Many other CRM platforms offer good customer service, but they don't work in real time.
What is your favorite aspect of this product?
One of the things I like the most about SugarCRM is that it allows me to do a much more complete administration in a single panel. Currently, I am able to manage advertising campaigns and fully manage Email Marketing, while performing activities for customer satisfaction. Customer service is extremely important to me, and it is amazing that I can manage various areas of the sales industry without having to neglect customer service.
What do you dislike most about this product?
I currently have no complaints regarding SugarCRM services, because it is a platform that has met all of our expectations, has provided excellent service to all customers and has allowed us to improve the sales process from start to finish . I hope that this platform continues to behave in this way, so that I can continue to get good results for my entire sales sector.
What recommendations would you give to someone considering this product?
SugarCRM is a very easy to use platform, it is quite organized with respect to the customer service sections, therefore, it will be much easier to be attentive to each sales process. It has an exclusive and creative design, which helps users to adapt to the operation of the platform and also allows real-time operation for the sales administration panel.
Pros
- Continually Improving Product
- Reliable
- Trustworthy
- Unique Features
John U.
- Role: Information Technology
- Industry: Banking
- Involvement: Vendor Management and Renewal
Submitted Oct 2020
Easy to use
Likeliness to Recommend
What differentiates SugarCRM from other similar products?
It is very fast and has a good AI which integrates with all systems
What is your favorite aspect of this product?
Its simplicity
What do you dislike most about this product?
It's a bit expensive
What recommendations would you give to someone considering this product?
It is highly effective
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Enables Productivity
- Role: Information Technology
- Industry: Education
- Involvement: Business Leader or Manager
Submitted Feb 2021
Great product!
Likeliness to Recommend
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
