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Smartsheet

Smartsheet

Composite Score
8.9 /10
CX Score
9.1 /10

What is Smartsheet?

Smartsheet is the best way to plan, track, automate, and report on work, enabling you to move from idea to impact 鈥 fast.

Company Details


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Awards & Recognition

Smartsheet won the following awards in the Project Management - Enterprise category

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Smartsheet Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Smartsheet.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

1
Since last award

98 Plan to Renew

1
Since last award

85 Satisfaction of Cost Relative to Value

1
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+93 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Smartsheet?

2% Negative
5% Neutral
93% Positive

Pros

  • Helps Innovate
  • Enables Productivity
  • Trustworthy
  • Acts with Integrity

Feature Ratings

Average 84

Collaboration

88

Planning and Scheduling

85

Workflow Management

84

Document Management

83

Time & Expense Tracking

83

Resource Management

83

Budget Management

82

Reporting

82

Dependency and Milestone Tracking

82

Hierarchical Task Management

80

Mobile Access

79

Vendor Capability Ratings

Average 82

Ease of Implementation

86

Quality of Features

84

Ease of Customization

84

Ease of IT Administration

83

Breadth of Features

83

Usability and Intuitiveness

82

Ease of Data Integration

81

Business Value Created

81

Availability and Quality of Training

80

Product Strategy and Rate of Improvement

80

Vendor Support

80

Smartsheet Reviews

Sofia S.

  • Role: Industry Specific Role
  • Industry: Banking
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Sep 2022

Management tool with a lot of amazing features.

Likeliness to Recommend

9 /10

What differentiates Smartsheet from other similar products?

It鈥檚 a versatile tool that connects many alternative options of the Microsoft office packages with clever automation and makes it very simple to use. I favor the information shuttle and the data mesh functions. Also, the dynamic view is sort of helpful for collaborating with different stakeholders. Smartsheet also makes it easy to speak and send notifications to candidates and managers that we track in our HR dept.

What is your favorite aspect of this product?

With premium function tools like 鈥渄ata shuttle鈥 and 鈥渄ynamic view,鈥 smartsheet are often a robust tool to bridge a gap between existing work culture to become transparent working culture. Our current work environment is excel based, and everything is saved in local excel files in every department. If created correctly, the smartsheet can connect all data from each department saved locally and create one online data sheet to have one source of data reflecting all key detail from each department. And this can be done by not changing anything with what this team is doing.

What do you dislike most about this product?

Once beginning with Smartsheet, it should take your time to become familiar with the app and its varied shortcut icons. It may take a few seconds to find the image I need, even after many weeks of practice. Reconnecting every few minutes is annoying, conjointly the session break is simply too short.

What recommendations would you give to someone considering this product?

Smartsheet鈥檚 comprehensive set of options makes it simple to watch development on any project and maintain order at any stage. The power to set up processes that notify individuals once assigned tasks or at predetermined intervals is a wonderful feature of Smartsheet. I appreciate Smartsheet鈥檚 collaboration features because they create it so easy for everyone to get the desired documents. Having the choice to switch between different perspectives is additionally terribly helpful.

Pros

  • Helps Innovate
  • Reliable
  • Enables Productivity
  • Trustworthy

Cons

  • Less Generous

Hunain A.

  • Role: Industry Specific Role
  • Industry: Manufacturing
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Sep 2022

A great tool for project management and data

Likeliness to Recommend

9 /10

What differentiates Smartsheet from other similar products?

1. Looks like a advanced version of Excel. 2. Mobile app is helpful in order to manage notifications 3. Dynamic view is extremely useful for collaborating with stakeholders. 4. Regular updates from smartsheet enhance user experience.

What is your favorite aspect of this product?

1. Smart solutions to track goals in projects in an organized and disciplined way. 2. Lot of data can be explored 3. create interactive sheets, reports, and dashboards

What do you dislike most about this product?

Initially , Smartsheet did not have cell lock function. Automatic saving implementation is unavailable

What recommendations would you give to someone considering this product?

Smartsheet helps solve the difficulties of project management. It is highly recommended as a work around for excel and microsoft project combined. It can make life easy with great User interface, dashboards and progress reporting.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Mario P.

  • Role: Operations
  • Industry: Retail
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Sep 2022

A more collaborative way to manage projects

Likeliness to Recommend

7 /10

What differentiates Smartsheet from other similar products?

Smartsheet is used by a number of corporate divisions to keep track of the production and distribution of all the materials we deal with. It guarantees that everyone is held responsible and informed on every project that month. To ensure that other teams are aware of what is in-house, what is not, and what to expect/when to expect it, we also keep track of the assets that we bring in to work on these projects. We share these sheets with other teams.

What is your favorite aspect of this product?

The fact it is online and shared among all users and the possibility of commenting on the tasks

What do you dislike most about this product?

The iOS App could be a little more intuitive. Some care is needed for UX. In comparison to other platforms, it appears outdated. The training materials for new users may be improved.

What recommendations would you give to someone considering this product?

Smartsheet is one of the most comprehensive software for professionals. It has many different templates that will fit your needs. Making a collaborative project with Smartsheet is very easy and effective. It has lots of features including Gantt charts and collaborative comments.

Pros

  • Client Friendly Policies
  • Acts with Integrity
  • Over Delivered
  • Performance Enhancing

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