
What is ServiceNow CMDB?
ServiceNow Configuration Management Database (CMDB) gives you crucial information about your digital services and the infrastructure that supports them. It enables your key operational processes, helping you to predict, prevent, and resolve service outages, minimize the risk of changes, and respond quickly to end users. And, as CMDB evolves seamlessly into ServiceNow Service Graph鈥攖he ServiceNow next-generation system of record鈥攊t becomes even more mission critical.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
89 Likeliness to Recommend
100 Plan to Renew
87 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+97 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love ServiceNow CMDB?
Pros
- Reliable
- Performance Enhancing
- Enables Productivity
- Unique Features
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Auto-Discovery
Integrations
Analytics and Reporting
Auditing
Role-Based Access
License Management
Predictive Analytics
CI Attribute Detailing
Assign Dispositions
Dependency Mapping
Vendor Capability Ratings
Ease of Customization
Business Value Created
Ease of Data Integration
Breadth of Features
Ease of Implementation
Usability and Intuitiveness
Product Strategy and Rate of Improvement
Vendor Support
Quality of Features
Availability and Quality of Training
Ease of IT Administration
ServiceNow CMDB Reviews

Ayush S.
- Role: Information Technology
- Industry: Technology
- Involvement: IT Development, Integration, and Administration
Submitted Feb 2025
Easy to use and integrate !
Likeliness to Recommend
What differentiates ServiceNow CMDB from other similar products?
Since Servicenow uses Low-code customization and its ITSM integration makes it different from other products.
What is your favorite aspect of this product?
My personal favorite aspects is its service mapping and automated discovery. Alongwith the new AI-driven health checks amaze me.
What do you dislike most about this product?
Not something I could remember.
What recommendations would you give to someone considering this product?
I would personally recommend soneone to use the mapping and automated discovery features. That's my favorite. Fantastic product to use once.
Pros
- Continually Improving Product
- Reliable
- Performance Enhancing
- Trustworthy

Anchal S.
- Role: Information Technology
- Industry: Technology
- Involvement: IT Leader or Manager
Submitted Nov 2024
Fantastic Product
Likeliness to Recommend
What differentiates ServiceNow CMDB from other similar products?
It stands out for its native integration with the entire ServiceNow platform, which enables automated discovery, real-time updates.
What is your favorite aspect of this product?
Its ability to provide a real-time, accurate, and comprehensive view of IT assets and their dependencies.
What do you dislike most about this product?
Latency issue sometimes
What recommendations would you give to someone considering this product?
I recommend to ensure that your organization has a clear strategy for data governance and asset management.
Pros
- Helps Innovate
- Reliable
- Unique Features
- Caring

Prafull P.
- Role: Information Technology
- Industry: Technology
- Involvement: IT Development, Integration, and Administration
Submitted Nov 2024
Fantastic product
Likeliness to Recommend
What differentiates ServiceNow CMDB from other similar products?
It distinguishes itself by offering a unified, cloud-based platform that integrates with various IT service processes, provides real-time visibility and control over IT assets.
What is your favorite aspect of this product?
My favorite aspect of this is its ability to provide real-time visibility into IT assets seamlessly.
What do you dislike most about this product?
Latency issue
What recommendations would you give to someone considering this product?
Define clear goals, Data quality and strategy
Pros
- Continually Improving Product
- Performance Enhancing
- Enables Productivity
- Effective Service