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ServiceNow CMDB Logo
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ServiceNow

ServiceNow CMDB

Composite Score
8.8 /10
CX Score
9.2 /10
Category
ServiceNow CMDB
8.8 /10

What is ServiceNow CMDB?

ServiceNow Configuration Management Database (CMDB) gives you crucial information about your digital services and the infrastructure that supports them. It enables your key operational processes, helping you to predict, prevent, and resolve service outages, minimize the risk of changes, and respond quickly to end users. And, as CMDB evolves seamlessly into ServiceNow Service Graph鈥攖he ServiceNow next-generation system of record鈥攊t becomes even more mission critical.

Company Details


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ServiceNow CMDB Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on ServiceNow CMDB.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

100 Plan to Renew

87 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+97 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love ServiceNow CMDB?

0% Negative
2% Neutral
98% Positive

Pros

  • Reliable
  • Performance Enhancing
  • Enables Productivity
  • Unique Features

Feature Ratings

Average 87

Auto-Discovery

91

Integrations

90

Analytics and Reporting

88

Auditing

88

Role-Based Access

88

License Management

87

Predictive Analytics

87

CI Attribute Detailing

85

Assign Dispositions

85

Dependency Mapping

82

Vendor Capability Ratings

Average 85

Ease of Customization

88

Business Value Created

87

Ease of Data Integration

86

Breadth of Features

85

Ease of Implementation

85

Usability and Intuitiveness

85

Product Strategy and Rate of Improvement

84

Vendor Support

84

Quality of Features

83

Availability and Quality of Training

82

Ease of IT Administration

81

ServiceNow CMDB Reviews

Ayush S.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Feb 2025

Easy to use and integrate !

Likeliness to Recommend

10 /10

What differentiates ServiceNow CMDB from other similar products?

Since Servicenow uses Low-code customization and its ITSM integration makes it different from other products.

What is your favorite aspect of this product?

My personal favorite aspects is its service mapping and automated discovery. Alongwith the new AI-driven health checks amaze me.

What do you dislike most about this product?

Not something I could remember.

What recommendations would you give to someone considering this product?

I would personally recommend soneone to use the mapping and automated discovery features. That's my favorite. Fantastic product to use once.

Pros

  • Continually Improving Product
  • Reliable
  • Performance Enhancing
  • Trustworthy

Anchal S.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Nov 2024

Fantastic Product

Likeliness to Recommend

8 /10

What differentiates ServiceNow CMDB from other similar products?

It stands out for its native integration with the entire ServiceNow platform, which enables automated discovery, real-time updates.

What is your favorite aspect of this product?

Its ability to provide a real-time, accurate, and comprehensive view of IT assets and their dependencies.

What do you dislike most about this product?

Latency issue sometimes

What recommendations would you give to someone considering this product?

I recommend to ensure that your organization has a clear strategy for data governance and asset management.

Pros

  • Helps Innovate
  • Reliable
  • Unique Features
  • Caring

Prafull P.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Nov 2024

Fantastic product

Likeliness to Recommend

9 /10

What differentiates ServiceNow CMDB from other similar products?

It distinguishes itself by offering a unified, cloud-based platform that integrates with various IT service processes, provides real-time visibility and control over IT assets.

What is your favorite aspect of this product?

My favorite aspect of this is its ability to provide real-time visibility into IT assets seamlessly.

What do you dislike most about this product?

Latency issue

What recommendations would you give to someone considering this product?

Define clear goals, Data quality and strategy

Pros

  • Continually Improving Product
  • Performance Enhancing
  • Enables Productivity
  • Effective Service
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