SearchUnify Cognitive Search Customer Reviews 2025

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SearchUnify Cognitive Search

Composite Score

8.6 /10

CX Score

8.8 /10

50 Reviews

What is SearchUnify Cognitive Search?

SearchUnify is an enterprise agentic platform, and is built on a machine learning and insights engine. The platform boasts a suite of AI-powered products, including Cognitive Search, SUVA (a Federated, Information Retrieval Augmented Chatbot for Fine-tuned, Contextual, and Intent-driven Conversational Experiences at Scale), Agent Helper, Knowbler (Knowledge Enabler), Escalation Predictor, and Community Helper.

Company Details

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Awards & Recognition

SearchUnify Cognitive Search won the following awards in the Enterprise Search category

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2025 Data Quadrant Champion

Latest Award, 2025

4 Top Rated Capabilities

6 Top Rated Features

Latest Award, 2025

2024 Emotional Footprint Champion

2024

Strategy and Innovation
Service Experience
Product Impact
Contract Negotiation
Conflict Resolution

2024

2024 Data Quadrant Champion

2024

3 Top Rated Capabilities

0 Top Rated Features

2024

2023 Emotional Footprint Champion

2023

Strategy and Innovation
Service Experience
Contract Negotiation
Conflict Resolution

2023

3 Top Rated Capabilities

0 Top Rated Features

2023

2022 Emotional Footprint Champion

2022

Strategy and Innovation
Contract Negotiation
Conflict Resolution

2022

SearchUnify Cognitive Search Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on SearchUnify Cognitive Search.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

90 Likeliness to Recommend

1
Since last award

94 Plan to Renew

1
Since last award

86 Satisfaction of Cost Relative to Value

1
Since last award

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+96 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love SearchUnify Cognitive Search?

1% Negative

9% Neutral

90% Positive

Pros

Efficient Service
Respectful
Altruistic
Acts with Integrity

Feature Ratings

Average 82

Audio and Video Analytics

User interface for search/retrieval

Advanced/Faceted search

Content Analytics

AI/Machine Learning

Content Aggregation

Multi Format Support

Synonyms and Stemming

Social Network Awareness

Processing and Indexing

Results Sorting

Vendor Capability Ratings

Average 82

Vendor Support

Product Strategy and Rate of Improvement

Breadth of Features

Ease of Implementation

Ease of Data Integration

Business Value Created

Ease of IT Administration

Quality of Features

Availability and Quality of Training

Usability and Intuitiveness

Ease of Customization

SearchUnify Cognitive Search Downloads

enhancing-content-findability-and-agent-productivity-with-searchunifys-llm-fueled-generative-question-answering Download

SearchUnify Cognitive Search Videos

SearchUnify Cognitive Search Reviews

Role: Operations
Industry: Technology
Involvement: Initial Implementation

Validated Review

Anonymous Reviewer

Submitted Jun 2025

Great search engine!

Likeliness to Recommend

9 /10

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Role: Industry Specific Role
Industry: Technology
Involvement: Business Leader or Manager

Validated Review

Anonymous Reviewer

Submitted Dec 2024

Great product and support from every team member.

Likeliness to Recommend

10 /10

Pros

Helps Innovate
Continually Improving Product
Enables Productivity
Trustworthy

karan s.

Role: Sales Marketing
Industry: Gaming and Hospitality
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Oct 2024

powerful search and insights tool

Likeliness to Recommend

10 /10

What differentiates SearchUnify Cognitive Search from other similar products?

goes beyond regular search tools by offering real time insights and self service options.

What is your favorite aspect of this product?

personalized search results make finding relevant information faster

What do you dislike most about this product?

pricing can be high for smaller companies.

What recommendations would you give to someone considering this product?

quick, accurate search and customer insights.

Pros

Reliable
Performance Enhancing
Enables Productivity
Effective Service

Cons

Inhibits Innovation
Less Fair

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SearchUnify Cognitive Search

What is SearchUnify Cognitive Search?

Company Details

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Awards & Recognition

2025 Data Quadrant Champion

2024 Emotional Footprint Champion

2024 Data Quadrant Champion

2023 Emotional Footprint Champion

2022 Emotional Footprint Champion

SearchUnify Cognitive Search Ratings

90 Likeliness to Recommend

1 Since last award

94 Plan to Renew

1 Since last award

86 Satisfaction of Cost Relative to Value

1 Since last award

Emotional Footprint Overview

+96 Net Emotional Footprint

How much do users love SearchUnify Cognitive Search?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Audio and Video Analytics Analysis and extraction of words and phrases transposed from audio and video files.

User interface for search/retrieval Adaptable, personalized interface that is easy to use and minimizes disruption to user's way of working.

Advanced/Faceted search Provides user with filters and facets to refine search results. Search engine should provide relevant results without overly complex filters.

Content Analytics Analysis of file contents for data trends and any relevant characteristics.

AI/Machine Learning The solution employs artificial intelligence or machine learning to identify high-risk individuals and resolve false positives.

Content Aggregation The ability to aggregate content from multiple sources into one searchable index.

Multi Format Support Support of multiple common document formats for indexing and searchability on both filenames and contents.

Synonyms and Stemming Indexing of similar words or variations of words and phrases.

Social Network Awareness Indexing of organizational results in social media.

Processing and Indexing Processing of files found in the discovery process and indexing of filenames and contents.

Results Sorting The sorting of results based on user-defined criteria, such as alphabetical, chronological, number of instances, etc.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

SearchUnify Cognitive Search Downloads

enhancing-content-findability-and-agent-productivity-with-searchunifys-llm-fueled-generative-question-answering

cognitive-search-for-communities

searchunify-for-zendesk-guide

cognitive-search-for-better-self-service-10-secrets-no-vendor-will-tell-you

winning-at-dcx-with-cognitive-technology-the-cipa-maturity-model

the-definitive-guide-to-boosting-intranet-adoption-with-cognitive-search-ebook

10-key-considerations-for-evaluating-a-cognitive-search-solution

ebook-cognitive-search-the-key-to-overcoming-technical-barriers-for-chatbot-success

SearchUnify Cognitive Search Videos

Elevate Self-Service and Support Success with SearchUnify's AI-Powered Analytics

Achieve Self-Service Success and Boost Case Deflection with SearchUnify

Content Annotation, Taxonomy, and Search Findability

How SearchUnify Enabled Delphix to Address the Content Findability Gaps

Unlocking Success: Flexera's Journey to Boost Self-Service Conversions by 40%

Elevate Community Engagement and Self-service with SearchUnify for Salesforce Experience Cloud

Test The Impact of SearchUnify's Proprietary Algorithms with ML Workbench

Hear What Our Customers, Industry Analysts and Global Award Juries Have to Say About Say Us!

Agentic AI in Action: Real-World Use Cases and Results

SearchUnify Cognitive Search Reviews

Great search engine!

Likeliness to Recommend

Pros

Great product and support from every team member.

Likeliness to Recommend

Pros

karan s.

powerful search and insights tool

Likeliness to Recommend

Pros

Cons

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