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Salesforce Sales Cloud Logo Award Winner Product Badge
Salesforce Sales Cloud Logo Award Winner Product Badge
Salesforce.com Inc

Salesforce Sales Cloud

Composite Score
8.8 /10
CX Score
8.9 /10
Category
Salesforce Sales Cloud
8.8 /10

What is Salesforce Sales Cloud?

The all-new Sales Cloud CRM software allows you to be more efficient, more productive, more everything than ever before as it allows you to close more deals, accelerate productivity, get more leads and make more insightful decisions.

Company Details


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Awards & Recognition

Salesforce Sales Cloud won the following awards in the Customer Relationship Management - Enterprise category

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Salesforce Sales Cloud Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Salesforce Sales Cloud.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

87 Likeliness to Recommend

96 Plan to Renew

83 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+87 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Salesforce Sales Cloud?

3% Negative
7% Neutral
90% Positive

Pros

  • Respectful
  • Reliable
  • Enables Productivity
  • Acts with Integrity

Feature Ratings

Average 84

Lead Management

87

Sales Management

87

Account and Contact Management

86

Analytics and Reporting

85

Customer Service Management

85

Collaboration

85

Activity and Workflow Management

83

Marketing Management

82

Quote Contract and Proposal

82

Telephony and Call Center Management

79

Mobile

77

Vendor Capability Ratings

Average 83

Breadth of Features

86

Business Value Created

85

Quality of Features

85

Availability and Quality of Training

83

Ease of Data Integration

82

Ease of Customization

82

Ease of Implementation

81

Product Strategy and Rate of Improvement

81

Ease of IT Administration

81

Usability and Intuitiveness

81

Vendor Support

80

Salesforce Sales Cloud Reviews

Iyer A.

  • Role: Sales Marketing
  • Industry: Transportation
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Mar 2024

The best out-house CRM period.

Likeliness to Recommend

10 /10

What differentiates Salesforce Sales Cloud from other similar products?

The robust collection of data, the speed of use, the ease of implementation, the friendly graphics, the amazing support team, and the fact they continue to improve on their own software.

What is your favorite aspect of this product?

The ability to quickly log and access customer information, across a whole team.

What do you dislike most about this product?

Lack of full mobile features.

What recommendations would you give to someone considering this product?

If you are serious in sales, or you have a wide set of customers and a strong team. This CRM will pay off. If you don't, then use an internal or free one.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Sagar J.

  • Role: Sales Marketing
  • Industry: Finance
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Feb 2024

Best investment a business can make!!

Likeliness to Recommend

9 /10

What differentiates Salesforce Sales Cloud from other similar products?

Incidentally, I have used salesforce even in my previous company and have had great success both as an SDR and Account Executive. I think Salesforce ability to store and manage data seamlessly makes it a clear winner in the market.

What is your favorite aspect of this product?

I love the fact that Salesforce is highly customisable and can be built to the needs of the organisation. I have used salesforce at two different companies while it is built on the same foundation, it works and functions differently. I also love its search ability.

What do you dislike most about this product?

I am not a fan of the UX so much, I definitely think it can get better.

What recommendations would you give to someone considering this product?

If your business involves large volumes of customers, this is the best investment you will be making - it is a bang for the buck :)

Pros

  • Trustworthy
  • Acts with Integrity
  • Security Protects
  • Helps Innovate

Rohan R.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Feb 2024

Easy to learn, vast implementation.

Likeliness to Recommend

9 /10

What differentiates Salesforce Sales Cloud from other similar products?

Salesforce Sales Cloud Enterprise stands out because it lets businesses tweak the CRM to fit their needs without needing a coding expert. It grows as a company does, fitting both small startups and big enterprises. What makes it special is how easily it meshes with other apps, giving businesses a complete tool to smoothen sales and connect with customers.

What is your favorite aspect of this product?

What's really cool about Salesforce Sales Cloud Enterprise is that businesses can shape it to fit how they work without needing tech experts. It's like a customizable tool that grows with your company, whether you're just starting or already big. And it's not just a standalone thing 鈥 it easily connects with other apps, making sales and connecting with customers smoother. It's like having a personalized assistant for your business!

What do you dislike most about this product?

So some people say Salesforce Sales Cloud Enterprise can be a bit expensive, especially for small businesses. If you're not super techy, it might take a bit to figure it all out 鈥 not the easiest thing to use. And, here and there, users have mentioned the system acting up, slowing down or taking breaks unexpectedly. So, while it has its good points, these things could be a hassle for some folks but I on the development side does not dislike anything about the product.

What recommendations would you give to someone considering this product?

If you're thinking about Salesforce Sales Cloud Enterprise, first, figure out exactly what your business needs and if the cost fits your budget. Be ready for a learning curve, and consider if the features align with your long-term goals. It's a powerful tool, but making sure it's the right match for your business is key.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

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