What is Salesforce Sales Cloud?
The all-new Sales Cloud CRM software allows you to be more efficient, more productive, more everything than ever before as it allows you to close more deals, accelerate productivity, get more leads and make more insightful decisions.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
87 Likeliness to Recommend
96 Plan to Renew
83 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+88 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Salesforce Sales Cloud?
Pros
- Respectful
- Reliable
- Enables Productivity
- Acts with Integrity
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Lead Management
Sales Management
Account and Contact Management
Analytics and Reporting
Customer Service Management
Collaboration
Activity and Workflow Management
Marketing Management
Quote Contract and Proposal
Telephony and Call Center Management
Mobile
Vendor Capability Ratings
Breadth of Features
Business Value Created
Quality of Features
Availability and Quality of Training
Ease of Data Integration
Ease of Customization
Ease of Implementation
Product Strategy and Rate of Improvement
Ease of IT Administration
Usability and Intuitiveness
Vendor Support
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Sales Enablement
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Lead Management
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Salesforce Sales Cloud Reviews
Heinrich O.
- Role: C-Level
- Industry: Finance
- Involvement: Business Leader or Manager
Submitted Feb 2025
Powerful CRM with great features but costly.
Likeliness to Recommend
What differentiates Salesforce Sales Cloud from other similar products?
-Highly Customizable & Scalable Offers extensive customization options with custom objects, workflows, automation, and integrations. Scales easily from small businesses to large enterprises without switching platforms. -AI-Powered Insights with Einstein AI Predictive lead scoring and opportunity insights help sales teams focus on high-value deals. AI-driven forecasting improves sales predictions and decision-making. - Extensive App & Integration Ecosystem Salesforce AppExchange provides thousands of third-party integrations (e.g., Slack, LinkedIn Sales Navigator, HubSpot, etc.).
What is your favorite aspect of this product?
-The Flow 91制片厂er and Process Automation tools allow businesses to streamline repetitive tasks, automate approvals, and improve sales efficiency. -Einstein AI helps sales teams prioritize leads and forecast revenue with predictive insights. -Highly customizable dashboards and reports provide real-time visibility into sales performance.
What do you dislike most about this product?
Expensive pricing 鈥� At $165 per user/month, costs can add up quickly, especially for small businesses. Steep learning curve 鈥� The platform is powerful but requires extensive training to use effectively. Customization requires expertise 鈥� While Salesforce is highly flexible, making advanced changes often requires a developer or consultant, adding to the total cost.
What recommendations would you give to someone considering this product?
1. Evaluate Your Budget & Needs Salesforce is feature-rich but expensive, so make sure you need Enterprise-level features before committing. If you're a small team with simple sales processes, a lower-tier plan (Professional) or an alternative CRM might be more cost-effective. 2. Plan for Training & Adoption Salesforce has a steep learning curve鈥攖rain your team using Trailhead (free Salesforce training) or invest in formal training. Designate a Salesforce admin to manage setup, workflows, and ongoing updates. 3. Start with Essential Features & Scale Up Don't overcomplicate your setup initially鈥攕tart with core CRM functionalities
Pros
- Helps Innovate
- Reliable
- Performance Enhancing
- Enables Productivity
Nasser K.
- Role: Human Resources
- Industry: Other
- Involvement: End User of Application
Submitted Feb 2025
Business management
Likeliness to Recommend
What differentiates Salesforce Sales Cloud from other similar products?
It is the it has the best data encryption and it is also a cloud-based storage best in business management and monitoring
What recommendations would you give to someone considering this product?
Best for inventory and data management also it is a user-friendly interface
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
DD P.
- Role: Operations
- Industry: Manufacturing
- Involvement: IT Leader or Manager
Submitted Feb 2025
Limited Scalability and Features 鈥� Better Options
Likeliness to Recommend
What differentiates Salesforce Sales Cloud from other similar products?
Salesforce Sales Cloud Enterprise stands out with AI-driven insights, deep customization, extensive integrations, scalability, automation, and enterprise-grade security.
What is your favorite aspect of this product?
The best part of Salesforce Sales Cloud Enterprise is its AI-powered automation and deep customization, which help sales teams work smarter, close deals faster, and reduce manual effort.
What do you dislike most about this product?
The biggest downside of Salesforce Sales Cloud Enterprise is its complexity and high cost, making it challenging for smaller teams to set up and fully utilize without expert help.
What recommendations would you give to someone considering this product?
If you're considering Salesforce Sales Cloud Enterprise, ensure you have a clear implementation plan, invest in proper training, and explore customization options to maximize its value. Also, budget for ongoing costs like add-ons and admin support.
Pros
- Helps Innovate
- Continually Improving Product
- Performance Enhancing
- Enables Productivity
