What is Salesforce Sales Cloud?
The all-new Sales Cloud CRM software allows you to be more efficient, more productive, more everything than ever before as it allows you to close more deals, accelerate productivity, get more leads and make more insightful decisions.
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
87 Likeliness to Recommend
96 Plan to Renew
83 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+87 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Salesforce Sales Cloud?
Pros
- Respectful
- Reliable
- Enables Productivity
- Acts with Integrity
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Lead Management
Sales Management
Account and Contact Management
Analytics and Reporting
Customer Service Management
Collaboration
Activity and Workflow Management
Marketing Management
Quote Contract and Proposal
Telephony and Call Center Management
Mobile
Vendor Capability Ratings
Breadth of Features
Business Value Created
Quality of Features
Availability and Quality of Training
Ease of Data Integration
Ease of Customization
Ease of Implementation
Product Strategy and Rate of Improvement
Ease of IT Administration
Usability and Intuitiveness
Vendor Support
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Sales Enablement
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Lead Management
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Salesforce Sales Cloud Reviews
Mangesh K.
- Role: Sales Marketing
- Industry: Education
- Involvement: Business Leader or Manager
Submitted Jun 2025
Powerful, Versatile, but Requires a Learning Curve
Likeliness to Recommend
What differentiates Salesforce Sales Cloud from other similar products?
Salesforce Sales Cloud stands out due to its high customizability, extensive third-party app ecosystem, and powerful automation tools. Unlike many CRM platforms, it offers a robust suite of AI-driven features (like Einstein AI), deep analytics, and scalable architecture suitable for businesses of all sizes. Key differentiators: Highly Customizable workflows and dashboards AI-Powered Insights with Salesforce Einstein Large AppExchange Marketplace for integrations Strong Mobile Experience Advanced Reporting & Forecasting Tools
What is your favorite aspect of this product?
From lead assignment to follow-ups and task management, the platform鈥檚 automation tools (especially with Flow and Process 91制片厂er) save time, reduce manual effort, and ensure nothing falls through the cracks. Combined with AI-driven insights, it helps sales teams stay proactive and efficient.
What do you dislike most about this product?
The biggest drawback of Salesforce Sales Cloud is its complexity and steep learning curve. For new users or smaller teams without technical support, the platform can feel overwhelming. Customization, while powerful, often requires admin expertise or developer involvement. Additionally, costs can escalate quickly as you scale or add premium features.
What recommendations would you give to someone considering this product?
Salesforce Sales Cloud is powerful but complex鈥攊nvest in training, define your sales process early, and use expert help if needed. Explore AppExchange for useful integrations, and plan for long-term costs and scalability.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Jigyasa Sanjay B.
- Role: Information Technology
- Industry: Technology
- Involvement: IT Development, Integration, and Administration
Submitted May 2025
Salesforce Sales Cloud Enterprise is a robust app.
Likeliness to Recommend
What differentiates Salesforce Sales Cloud from other similar products?
Salesforce Sales Cloud Enterprise stands out due to its high customizability, strong API support, and seamless integration with various third-party tools. From a tester鈥檚 perspective, its stability, rich automation capabilities, and extensive sandbox environments make regression and integration testing more efficient compared to other CRMs.
What is your favorite aspect of this product?
My favorite aspect is its powerful automation and integration support. It makes validating workflows and performing regression testing much smoother. Also, the flexibility to test across different environments like sandboxes really helps in catching issues early.
What do you dislike most about this product?
What I disliked most is the complexity in setting up test data, occasional UI slowness, and sync-up issues between different modules, which sometimes delays testing and makes root cause analysis harder.
What recommendations would you give to someone considering this product?
If you鈥檙e considering Salesforce Sales Cloud Enterprise, make sure you have a strong understanding of its integration points and data flow. Set up a proper sandbox environment early for thorough testing, and be prepared for some initial complexity in configurations. It鈥檚 a powerful tool, but good planning will help you get the most out of it.
Pros
- Efficient Service
- Includes Product Enhancements
- Helps Innovate
- Enables Productivity
Joshuva J.
- Role: Information Technology
- Industry: Education
- Involvement: Business Leader or Manager
Submitted Jun 2025
Still the Gold Standard in CRM
Likeliness to Recommend
What differentiates Salesforce Sales Cloud from other similar products?
Supports custom fields, workflows, and objects
What is your favorite aspect of this product?
the automation of the sales process combined with powerful analytics
What do you dislike most about this product?
complexity and cost
What recommendations would you give to someone considering this product?
Keep Data Clean from the Start
Pros
- Continually Improving Product
- Performance Enhancing
- Trustworthy
- Effective Service
