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Salesforce Sales Cloud Professional Logo
Salesforce Sales Cloud Professional Logo
Salesforce.com Inc

Salesforce Sales Cloud Professional

Composite Score
8.1 /10
CX Score
8.3 /10
Category
Salesforce Sales Cloud Professional
8.1 /10

What is Salesforce Sales Cloud Professional?

The all-new Sales Cloud CRM software allows you to be more efficient, more productive, more everything than ever before as it allows you to close more deals, accelerate productivity, get more leads and make more insightful decisions.

Company Details


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Awards & Recognition

Salesforce Sales Cloud Professional won the following awards in the Customer Relationship Management - Midmarket category

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Salesforce Sales Cloud Professional Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Salesforce Sales Cloud Professional.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

87 Likeliness to Recommend

1
Since last award

96 Plan to Renew

3
Since last award

84 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+86 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Salesforce Sales Cloud Professional?

5% Negative
6% Neutral
89% Positive

Pros

  • Respectful
  • Helps Innovate
  • Reliable
  • Trustworthy

Feature Ratings

Average 84

Sales Management

89

Analytics and Reporting

86

Collaboration

86

Lead Management

85

Activity and Workflow Management

83

Marketing Management

82

Account and Contact Management

81

Customer Service Management

80

Telephony and Call Center Management

77

Quote Contract and Proposal

76

Mobile

76

Vendor Capability Ratings

Average 82

Breadth of Features

87

Ease of Data Integration

86

Business Value Created

85

Quality of Features

84

Ease of IT Administration

83

Ease of Implementation

80

Ease of Customization

80

Product Strategy and Rate of Improvement

79

Usability and Intuitiveness

79

Availability and Quality of Training

79

Vendor Support

78

Salesforce Sales Cloud Professional Reviews

Sam-b忙rekraft L.

  • Role: Industry Specific Role
  • Industry: Transportation
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jun 2022

Features and flexibility define Master.

Likeliness to Recommend

10 /10

What differentiates Salesforce Sales Cloud Professional from other similar products?

Technology, sales, and marketing were the initial departments where Salesforce Sales Cloud was introduced. We decided to transition to Salesforce Sales Cloud for our B2B sales operations after operating with an internal CRM for several years. The implementation was quite simple. We were fortunate to have a person on staff with some Salesforce experience.

What is your favorite aspect of this product?

There are so many partners and apps in the total integration ecosystem that it seems like anything is possible (even though you might find out that possible doesn't mean easy-to-do). One of the best on the market, the overall product roadmap is excellent. The best capacity of any CRM or sales solution on the market has the most adaptable system.

What do you dislike most about this product?

It should be emphasized that Salesforce is a collection of purchases marketed as one cloud solution. Rigidity in the standard object architecture and extensive customization. The requirement of heavily relying on advice from implementation partners. Two-factor authentication must be required for those who spend the day in front of a computer. You have a higher chance of troubleshooting through the Salesforce community because support is scarce and generally poor.

What recommendations would you give to someone considering this product?

One of the best platforms for the sales department is Salesforce Sales Cloud. This is something that we have long used. Numerous solid and powerful features are offered that nobody else can offer. Software that is very helpful for maintaining a company's customer database. The software made it easier to maintain important client data centrally.

Pros

  • Reliable
  • Unique Features
  • Efficient Service
  • Effective Service

Jessica L.

  • Role: Sales Marketing
  • Industry: Other
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted May 2022

Salesforce sales cloud is an amazing CRM platform.

Likeliness to Recommend

9 /10

What differentiates Salesforce Sales Cloud Professional from other similar products?

Salesforce is a particularly versatile platform that has grown plenty and in a short time, due to all the updates that are perpetually being delivered to it. It鈥檚 an scheme which will serve several industries, since it can have a particular product referring to any branch of work, thus it can satisfy the wants of any type of consumer, that makes it the most effective software package to store sales and details of orders for your organization as you鈥檒l be able to properly store vital business information and reports during this software. It鈥檚 very simple to send contracts to your client and view their data in one go, from this platform.

What is your favorite aspect of this product?

I love how customizable Salesforce can be, i like the fact that I can combine my data to make my analytics inside different objects which it permits for third-party integrations, which may facilitate offer solutions to things very quickly because you also have the chat process and also the email process. Also, it gives me huge power to create my dashboards and reports on the info gathered in this so reducing my dashboard building efforts and provides me the flexibility to customise its fields according to my needs.

What do you dislike most about this product?

This could be supported the program manager or configuration of the application, however several of the views have too many fields with none information. Some aren鈥檛 clear on what they mean. Needs a great deal of scrolling through many blank fields to induce the relevant data that鈥檚 present throughout.

What recommendations would you give to someone considering this product?

Salesforce is feature-wealthy and blazing fast, it can be used as more than a sales tool, most of its options are straightforward to use and conjointly super useful like hints, coding window, Developer Console, SOQL, they鈥檙e helpful features precise that makes it the foremost economical and effective CRM we鈥檝e ever used.

Pros

  • Reliable
  • Efficient Service
  • Saves Time
  • Altruistic

Kerren A.

  • Role: Information Technology
  • Industry: Consulting
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted May 2022

Salesforce sales cloud is an amazing CRM platform.

Likeliness to Recommend

9 /10

What differentiates Salesforce Sales Cloud Professional from other similar products?

Salesforce is a particularly versatile platform that has grown plenty and in a short time, due to all the updates that are perpetually being delivered to it. It鈥檚 an scheme which will serve several industries, since it can have a particular product referring to any branch of work, thus it can satisfy the wants of any type of consumer, that makes it the most effective software package to store sales and details of orders for your organization as you鈥檒l be able to properly store vital business information and reports during this software. It鈥檚 very simple to send contracts to your client and view their data in one go, from this platform.

What is your favorite aspect of this product?

I love how customizable Salesforce can be. I like the fact that I can combine my data to make my analytics inside different objects which it permits for third-party integrations, which may facilitate offering solutions to things very quickly because you also have the chat process and also the email process. Also, it gives me huge power to create my dashboards and reports on the info gathered in this, reducing my dashboard building efforts and provides me the flexibility to customize its fields according to my needs.

What do you dislike most about this product?

This could be supported by the program manager or configuration of the application, however several of the views have too many fields with none information. Some aren鈥檛 clear on what they mean. Needs a great deal of scrolling through many blank fields to induce the relevant data that鈥檚 present throughout.

What recommendations would you give to someone considering this product?

Salesforce is feature-wealthy and blazing fast, it can be used as more than a sales tool, most of its options are straightforward to use and conjointly super useful like hints, coding window, Developer Console, SOQL, they鈥檙e helpful features precise that makes it the foremost economical and effective CRM we鈥檝e ever used.

Pros

  • Helps Innovate
  • Enables Productivity
  • Trustworthy
  • Efficient Service

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