What is Salesforce Flow?
Lightning Flow is a new Lightning Platform service that empowers any business to create and extend the power of process automation to any customer or employee experience.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
88 Likeliness to Recommend
96 Plan to Renew
1
Since last award
81 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+90 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Salesforce Flow?
Pros
- Enables Productivity
- Respectful
- Reliable
- Acts with Integrity
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Collaboration
Low-Code Automation
In-App Automated Workflows
Process Workflow Designer
Customizable Performance Dashboards
Mobile Support
Process Simulation
Process Library
Permissions and Governance
External Application Data Connectors
Process Automation Templates
Vendor Capability Ratings
Quality of Features
Breadth of Features
Business Value Created
Ease of Customization
Ease of Implementation
Usability and Intuitiveness
Ease of IT Administration
Product Strategy and Rate of Improvement
Ease of Data Integration
Vendor Support
Availability and Quality of Training
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Salesforce Flow Reviews
Giridhar P.
- Role: Information Technology
- Industry: Engineering
- Involvement: IT Development, Integration, and Administration
Submitted Mar 2023
Very good product branded and valued
Likeliness to Recommend
What differentiates Salesforce Flow from other similar products?
It鈥檚 salient features provided efficient mechanism for data analysis and integration
What is your favorite aspect of this product?
Ease of use and the number of features available for the users
What do you dislike most about this product?
It鈥檚 a bit expensive for small scale operations
What recommendations would you give to someone considering this product?
Go for it if your organization wants to explore high end data integration and exploration.
Pros
- Performance Enhancing
- Inspires Innovation
- Helps Innovate
- Continually Improving Product
ramiro b.
- Role: Information Technology
- Industry: Technology
- Involvement: IT Leader or Manager
Submitted Mar 2023
It is a platform that gives a magnificent view
Likeliness to Recommend
What differentiates Salesforce Flow from other similar products?
With this platform it is very easy to understand everything, that is the real difference, when coding or choosing designs, this software shows you exactly what you need and also advises you very well
What is your favorite aspect of this product?
My favorite aspects are the easy coding, that is, when starting the program after its installation, I can determine what I want and start developing what I am looking for in my team at the opentext company, according to this we go generating a simulation and the program performs a very wide view of what will be what we will finally obtain. This does not help a lot to decide if it is what we need, we can show it to hierarchical superiors and give us a more detailed idea. all this is possible with salesforce.
What do you dislike most about this product?
I disagree with other users, I think they have the worst customer services I've ever seen. First of all, the libraries are not all on their website to be able to learn all the resources that the application can provide us, the other detail is that it is necessary to speak with a sales agent or a technical support professional, this is difficult to obtain In fact, the wait is too long, I cannot attribute it to the fact that they have too many users or not enough staff in this sense, but it is not what I expected in that sense of the delay in my response management.
What recommendations would you give to someone considering this product?
I recommend that you consider and try it, they have a Trial that gives you an idea of how it will look like working in your company, the call is always to try to work with the programs.
Pros
- Continually Improving Product
- Enables Productivity
- Trustworthy
- Efficient Service
Harshita N.
- Role: Information Technology
- Industry: Healthcare
- Involvement: IT Development, Integration, and Administration
Submitted Mar 2023
Sales process automation through visual workflows
Likeliness to Recommend
What differentiates Salesforce Flow from other similar products?
Lightning Flow provides a drag-and-drop visual interface that allows users to build complex workflows without the need for coding.
What is your favorite aspect of this product?
It offers a user-friendly interface that allows users to build visual workflows quickly and easily without the need for coding.
What do you dislike most about this product?
It has limited customization options for advanced users
What recommendations would you give to someone considering this product?
Salesforce Lightning Flow provides a drag-and-drop interface that allows users to build complex workflows visually without the need for coding. This makes it easy for users to create and manage workflows quickly and efficiently.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
