What is Salesforce Chatter?
Connect every employee with files, data, and experts 鈥� anywhere, anytime. With Chatter, connect, engage, and motivate employees to work efficiently regardless of their role or location. Collaborate on sales opportunities, service cases, campaigns, and projects with embedded apps and custom actions.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
84 Likeliness to Recommend
96 Plan to Renew
1
Since last award
79 Satisfaction of Cost Relative to Value
2
Since last award
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+89 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Salesforce Chatter?
Pros
- Fair
- Performance Enhancing
- Enables Productivity
- Inspires Innovation
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
News Feeds, Alerts & Notifications
Mobile
Single Sign-On (SSO)
Surveys and Polling
Intranet
Employee Directory
Application Integration
Instant Messaging
Newsletter Creation
Emergency Notification
Rewards Recognition
Vendor Capability Ratings
Ease of Implementation
Vendor Support
Usability and Intuitiveness
Ease of IT Administration
Ease of Customization
Availability and Quality of Training
Quality of Features
Ease of Data Integration
Business Value Created
Product Strategy and Rate of Improvement
Breadth of Features
Also Featured in...
Salesforce Chatter Reviews
Bhawna P.
- Role: Information Technology
- Industry: Technology
- Involvement: Business Leader or Manager
Submitted Sep 2023
Easy usability, Flexible and Instant notification
Likeliness to Recommend
What differentiates Salesforce Chatter from other similar products?
It is very flexible product and can be used by any industry
What is your favorite aspect of this product?
The instant messaging and notification is the best thing.
What do you dislike most about this product?
Noting specific, Bit difficult to use while creating reports. There can be more demo for that.
What recommendations would you give to someone considering this product?
Please go ahead for the product if you want an easy to use portal for instant messaging, employee directory, rewards and acknowledgement.
Pros
- Continually Improving Product
- Reliable
- Performance Enhancing
- Efficient Service
Chaitanya Viswanadh J.
- Role: Information Technology
- Industry: Healthcare
- Involvement: IT Development, Integration, and Administration
Submitted Sep 2023
Simple to use and ease-of-access
Likeliness to Recommend
What differentiates Salesforce Chatter from other similar products?
Chatter provides a more interactive way of communication with multiple teams
What is your favorite aspect of this product?
Community chat and teams
What do you dislike most about this product?
Nothing to dislike about Chatter
What recommendations would you give to someone considering this product?
Chatter provides a good way of posting queries on the community chat
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Anil G.
- Role: Consultant
- Industry: Technology
- Involvement: IT Development, Integration, and Administration
Submitted Sep 2023
User Friendly App but a bit pricey
Likeliness to Recommend
What differentiates Salesforce Chatter from other similar products?
The smooth document upload and share feature.
What is your favorite aspect of this product?
To easily share any kind of document to a person or a group of person.
What do you dislike most about this product?
Their pricing should be more competitive
What recommendations would you give to someone considering this product?
Go for it if you want ease if use, quick & fast chatter and you don't mind a bit pricy products
Pros
- Trustworthy
- Efficient Service
- Fair
- Altruistic
