What is Salesforce Chatter?
Connect every employee with files, data, and experts 鈥� anywhere, anytime. With Chatter, connect, engage, and motivate employees to work efficiently regardless of their role or location. Collaborate on sales opportunities, service cases, campaigns, and projects with embedded apps and custom actions.
Company Details
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Get AssistanceSalesforce Chatter Ratings
Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
84 Likeliness to Recommend
96 Plan to Renew
1
Since last award
79 Satisfaction of Cost Relative to Value
2
Since last award
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+89 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Salesforce Chatter?
Pros
- Fair
- Performance Enhancing
- Enables Productivity
- Inspires Innovation
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
News Feeds, Alerts & Notifications
Mobile
Single Sign-On (SSO)
Surveys and Polling
Intranet
Employee Directory
Application Integration
Instant Messaging
Newsletter Creation
Emergency Notification
Rewards Recognition
Vendor Capability Ratings
Ease of Implementation
Vendor Support
Usability and Intuitiveness
Ease of IT Administration
Ease of Customization
Availability and Quality of Training
Quality of Features
Ease of Data Integration
Business Value Created
Product Strategy and Rate of Improvement
Breadth of Features
Also Featured in...
Salesforce Chatter Reviews
Nathalie G.
- Role: Information Technology
- Industry: Transportation
- Involvement: IT Leader or Manager
Submitted Nov 2023
Easy to use but sometimes it's too standar
Likeliness to Recommend
What differentiates Salesforce Chatter from other similar products?
You can upload images in a really easy way. That's really cool.
What is your favorite aspect of this product?
You don't need traning in order to use it.
What do you dislike most about this product?
Too standard, for the price it could be more flexible and have more features
What recommendations would you give to someone considering this product?
It a good solution but the price is too high
Pros
- Security Protects
- Efficient Service
- Effective Service
- Inspires Innovation
Cons
- Wastes Time
Samantha S.
- Role: Human Resources
- Industry: Finance
- Involvement: End User of Application
Submitted Sep 2023
Super convenient & easy to use!
Likeliness to Recommend
What differentiates Salesforce Chatter from other similar products?
The fact that our team uses Salesforce daily, and all day long, having the ability to communicate in-app is much easier than multiple softwares.
What is your favorite aspect of this product?
I love how it is built into something that we already use every day.
What do you dislike most about this product?
There is nothing that we dislike as of yet!
What recommendations would you give to someone considering this product?
If you use Salesforce and also need to communicate with your team, look no further for the best product!
Pros
- Unique Features
- Efficient Service
- Inspires Innovation
- Caring
manu m.
- Role: Information Technology
- Industry: Technology
- Involvement: IT Development, Integration, and Administration
Submitted Sep 2023
East to use Feasible Can be used with other to
Likeliness to Recommend
What differentiates Salesforce Chatter from other similar products?
It is quiet easy to use and ui is good.. can be understood by any layman .
What is your favorite aspect of this product?
It's feasibility
What do you dislike most about this product?
Sometimes it hangs
What recommendations would you give to someone considering this product?
Can be used extensively
Pros
- Continually Improving Product
- Performance Enhancing
- Caring
- Saves Time
