What is Salesforce Chatter?
Connect every employee with files, data, and experts 鈥� anywhere, anytime. With Chatter, connect, engage, and motivate employees to work efficiently regardless of their role or location. Collaborate on sales opportunities, service cases, campaigns, and projects with embedded apps and custom actions.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
84 Likeliness to Recommend
96 Plan to Renew
1
Since last award
79 Satisfaction of Cost Relative to Value
2
Since last award
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+89 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Salesforce Chatter?
Pros
- Fair
- Performance Enhancing
- Enables Productivity
- Inspires Innovation
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
News Feeds, Alerts & Notifications
Mobile
Single Sign-On (SSO)
Surveys and Polling
Intranet
Employee Directory
Application Integration
Instant Messaging
Newsletter Creation
Emergency Notification
Rewards Recognition
Vendor Capability Ratings
Ease of Implementation
Vendor Support
Usability and Intuitiveness
Ease of IT Administration
Ease of Customization
Availability and Quality of Training
Quality of Features
Business Value Created
Ease of Data Integration
Breadth of Features
Product Strategy and Rate of Improvement
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Salesforce Chatter Reviews
Ismail D.
- Role: Information Technology
- Industry: Technology
- Involvement: End User of Application
Submitted May 2022
Notifications sent automatically.
Likeliness to Recommend
What differentiates Salesforce Chatter from other similar products?
Chatter lets you communicate information, files, and data across your organization. Regardless of your location or function. Chatter allows you to connect, engage, motivate and empower your people. Using linked apps and custom actions makes it easy to collaborate across sales, service cases, campaigns, and projects. You can express your opinions and propose new ideas. Connect product teams by facilitating direct customer feedback on initiatives, products or campaigns.
What is your favorite aspect of this product?
For the following reasons, I suggest Chatter: Teams can communicate and solve problems effectively. To keep things moving on the go, mobile capabilities are beneficial. You can organize employees into groups according to projects or conveniences. Public group content is visible to the company, but private group content is only visible to members of that group.
What do you dislike most about this product?
Salesforce subscriptions are quite expensive.
What recommendations would you give to someone considering this product?
For the following reasons, I suggest Chatter: Teams can communicate and solve problems effectively. To keep things moving on the go, mobile capabilities are beneficial. You can organize employees into groups according to projects or conveniences. Public group content is visible to the company, but private group content is only visible to members of that group.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Asmat U.
- Role: Industry Specific Role
- Industry: Technology
- Involvement: Business Leader or Manager
Submitted May 2022
Salesforce Chatter is a must App for Teams
Likeliness to Recommend
What differentiates Salesforce Chatter from other similar products?
There are many similar products available but i used Salesforce chatter for 2 years starting from 2018 and it has good features for teams and projects management.
What is your favorite aspect of this product?
Teams management Chat, Profile, Status, Activity, projects and Employees Trasks Management.
What do you dislike most about this product?
Level of Customization and integration with Other Software apps.
What recommendations would you give to someone considering this product?
I will recommend to use Salesforce Chatter as good communication tool inside an organization as its latest versions have all organization collaboration tools.
Pros
- Helps Innovate
- Trustworthy
- Unique Features
- Effective Service
Anna M.
- Role: Sales Marketing
- Industry: Apparel
- Involvement: End User of Application
Submitted Apr 2022
Enables collaboration easily
Likeliness to Recommend
What differentiates Salesforce Chatter from other similar products?
Enables collaboration between team members and instant messaging
What is your favorite aspect of this product?
Instant messaging and email notifications if you missed those
What do you dislike most about this product?
Sometimes it crashes or takes forever to upload a document
What recommendations would you give to someone considering this product?
Very powerful tools for the sales team if used properly
Pros
- Saves Time
- Includes Product Enhancements
- Helps Innovate
- Continually Improving Product
