What is Salesforce Authenticator?
Salesforce Authenticator offers smart, simple two-factor authentication solutions that enhance the security of your Salesforce deployment without sacrificing user experience. Salesforce Authenticator is an intelligent, mobile two-factor authentication app that delivers enterprise-class security, while providing simplicity and convenience to your end users. With Salesforce Authenticator, it鈥檚 even easier for employees to access business-critical apps through simple push notifications. With a single tap on their mobile device, employees can approve logins and other actions, even verifying automatically from trusted locations.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
89 Likeliness to Recommend
95 Plan to Renew
84 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+88 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Salesforce Authenticator?
Pros
- Respectful
- Enables Productivity
- Efficient Service
- Caring
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
OTP Authentication
Biometrics Authentication
Email Authentication
Browser Push Notifications
Multi-Device Protection
Role-Based Multi-Factor Authentication
Integration APIs
Role and User Management
Hard Token Authentication
Dashboards, Analytics and Reporting
Soft Token Authentication
Vendor Capability Ratings
Vendor Support
Ease of Implementation
Business Value Created
Usability and Intuitiveness
Ease of IT Administration
Quality of Features
Availability and Quality of Training
Ease of Data Integration
Breadth of Features
Product Strategy and Rate of Improvement
Ease of Customization
Salesforce Authenticator Reviews
Carlos Orlando C.
- Role: Information Technology
- Industry: Finance
- Involvement: IT Development, Integration, and Administration
Submitted Jan 2024
Wonderful integration with salesforce
Likeliness to Recommend
What differentiates Salesforce Authenticator from other similar products?
The salesforce integration makes quite easy to use and reliable
What is your favorite aspect of this product?
Salesforce integration
What do you dislike most about this product?
Every user should be able to handle their owns OTPs and load them with a preconfigured list
What recommendations would you give to someone considering this product?
Use it if you work with salesforce
Pros
- Continually Improving Product
- Reliable
- Performance Enhancing
- Enables Productivity
Robert D.
- Role: Information Technology
- Industry: Chemicals
- Involvement: IT Leader or Manager
Submitted Dec 2023
Secure your Salesforce logins across your business
Likeliness to Recommend
What differentiates Salesforce Authenticator from other similar products?
It is easily managed within the salesforce admin menus. So it is easy to reset or to assist a known user to access the system while still keepoing your data safe.
What is your favorite aspect of this product?
it's simple, it does one job and doesn;t overcomplicate anything.
What do you dislike most about this product?
There is nothing to dislike about this product. It is a well designed authenticator. it does the job, is easy to install and use.
What recommendations would you give to someone considering this product?
If you do not secure your login any other was (SAML SSO etc) then there's really nothing esle that you can do. It is both essential and mandatory in the latest release, But you secure other logins and the data in Salesforce is priceless so make sure to secure that.
Pros
- Reliable
- Enables Productivity
- Efficient Service
- Effective Service
Lateefah W.
- Role: C-Level
- Industry: Communications
- Involvement: Business Leader or Manager
Submitted Aug 2023
Salesforce is a key part of my job and I love it!
Likeliness to Recommend
What differentiates Salesforce Authenticator from other similar products?
It is more convenient
What is your favorite aspect of this product?
Communication
What do you dislike most about this product?
Slowness and speed
What recommendations would you give to someone considering this product?
They should be patient
Pros
- Helps Innovate
- Reliable
- Inspires Innovation
- Saves Time
