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Rocket.Chat Logo
Rocket.Chat Logo
Rocket.Chat

Rocket.Chat

Composite Score
6.9 /10
CX Score
6.8 /10
Category
Rocket.Chat
6.9 /10

What is Rocket.Chat?

Control your communication, manage your data, and have your own collaboration platform to improve team productivity. Lead with the open-source power.

Company Details


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Rocket.Chat Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Rocket.Chat.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

84 Likeliness to Recommend

1
Since last award

79 Plan to Renew

1
Since last award

78 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+71 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Rocket.Chat?

10% Negative
5% Neutral
85% Positive

Pros

  • Reliable
  • Performance Enhancing
  • Enables Productivity
  • Unique Features

Feature Ratings

Average 77

Task Management

84

Instant Messaging

83

Screen Sharing

80

File Sharing Collaboration

78

Search

78

Document Collaboration

77

Notifications

75

Granular Access Management

72

Cross Platform Support

70

Voice and Video Collaboration

67

Integration With Productivity Tools

63

Vendor Capability Ratings

Average 74

Ease of Customization

80

Business Value Created

76

Availability and Quality of Training

76

Quality of Features

76

Breadth of Features

76

Ease of IT Administration

74

Usability and Intuitiveness

74

Ease of Implementation

73

Ease of Data Integration

71

Product Strategy and Rate of Improvement

66

Vendor Support

62

Rocket.Chat Reviews

TAIRA M.

  • Role: Consultant
  • Industry: Technology
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted May 2022

features disappoint

Likeliness to Recommend

8 /10

What differentiates Rocket.Chat from other similar products?

i don't like the design, a new user can have difficulty to use it

What is your favorite aspect of this product?

i don't like it

What do you dislike most about this product?

the design or the homepage is not suitable for user

What recommendations would you give to someone considering this product?

don't use it

Cons

  • Vendor Friendly Policies
  • Leverages Incumbent Status
  • Inhibits Innovation

Warren R.

  • Role: Operations
  • Industry: Other
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Apr 2022

Best Instant Message Tool For Any Call Centre

Likeliness to Recommend

10 /10

What differentiates Rocket.Chat from other similar products?

Rocket.Chat is different from similar products because it more secure.

What is your favorite aspect of this product?

I like that Rocket.Chat allows me to create private group/channel so i can communicate with my team easily. I like that Rocket.Chat can be access from any device and there is also a web version as such there is no need to install the application on your computer. I like that Rocket.Chat allows you to notify an entire channel or just persons online when sending a message in a group.

What do you dislike most about this product?

The only issue I have with Rocket,Chat is that I don't have the option to delete a chat. I only have the option to Hide, Marked As Read Or Add to favorite. Although this might have been a feature that has been disabled by our IT department

What recommendations would you give to someone considering this product?

I highly recommend Rocket.Chat to any organization. Its a great tool for you to communicate with your team and also anyone within your organization

Pros

  • Reliable
  • Performance Enhancing
  • Enables Productivity
  • Unique Features
  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Anonymous Reviewer

Submitted Mar 2022

An easy-to-use communication software.

Likeliness to Recommend

10 /10

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Most Popular Rocket.Chat Comparisons

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