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Rocket.Chat Logo
Rocket.Chat Logo
Rocket.Chat

Rocket.Chat

Composite Score
6.9 /10
CX Score
6.8 /10
Category
Rocket.Chat
6.9 /10

What is Rocket.Chat?

Control your communication, manage your data, and have your own collaboration platform to improve team productivity. Lead with the open-source power.

Company Details


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Rocket.Chat Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Rocket.Chat.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

84 Likeliness to Recommend

1
Since last award

79 Plan to Renew

1
Since last award

78 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+71 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Rocket.Chat?

10% Negative
5% Neutral
85% Positive

Pros

  • Reliable
  • Performance Enhancing
  • Enables Productivity
  • Unique Features

Feature Ratings

Average 77

Task Management

84

Instant Messaging

83

Screen Sharing

80

File Sharing Collaboration

78

Search

78

Document Collaboration

77

Notifications

75

Granular Access Management

72

Cross Platform Support

70

Voice and Video Collaboration

67

Integration With Productivity Tools

63

Vendor Capability Ratings

Average 74

Ease of Customization

80

Business Value Created

76

Availability and Quality of Training

76

Quality of Features

76

Breadth of Features

76

Ease of IT Administration

74

Usability and Intuitiveness

74

Ease of Implementation

73

Ease of Data Integration

71

Product Strategy and Rate of Improvement

66

Vendor Support

62

Rocket.Chat Reviews

Kenneth O.

  • Role: Sales Marketing
  • Industry: Gaming and Hospitality
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted May 2023

Free chat tool I love it.

Likeliness to Recommend

9 /10

What differentiates Rocket.Chat from other similar products?

Rocket.Chat stands out from the crowd since it is open source and free (if hosted on your server), making it an attractive option for programmers who may not need all the bells and whistles offered by expensive alternatives like LiveChat. There is functionality and features in Rocket.Chat.

What is your favorite aspect of this product?

The flexibility and ease of integrating a chat widget into your web app in the manner of your choosing by the execution of a JavaScript script in your web app without the need to import any additional modules. And the features are fantastic, although learning how to put them to good use may prove challenging.

What do you dislike most about this product?

That the user interface is clumsy or outdated, or like how embedding a live chat requires a script that, by default, will only run on the server's address and not any website, and that, in order to make it work anywhere, it must be placed in a separate page, when it would be preferable to place it directly within the main page.

What recommendations would you give to someone considering this product?

It's a great tool for free communication, file sharing, group chats, and data sharing, which is why I suggest using it. In addition, the channel itself can serve as the setting for a conversational "room." Really helpful if you're trying to avoid 1000 channels.

Pros

  • Reliable
  • Performance Enhancing
  • Trustworthy
  • Unique Features

Riya T.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Apr 2023

Good Solution for instant messaging

Likeliness to Recommend

9 /10

What differentiates Rocket.Chat from other similar products?

In-thread replies .

What is your favorite aspect of this product?

Creating seperate public and private channels as per usage .

What do you dislike most about this product?

Has stability issues and the search feature in conversation doesn't work sometimes.

What recommendations would you give to someone considering this product?

Rocket.Chat has certain unique features and thus is a good solution for your business problems but has stability issues and ruthless bugs .

Pros

  • Unique Features
  • Helps Innovate
  • Continually Improving Product
  • Reliable

Oliur R.

  • Role: Sales Marketing
  • Industry: Technology
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Feb 2023

Fantastic product! Easy to use

Likeliness to Recommend

10 /10

What differentiates Rocket.Chat from other similar products?

Rocket Chat allows for a high degree of customization, including the ability to create custom integrations and add custom functionality through the use of plugins and APIs. Also Rocket. Chat is an open-source platform, meaning the code is freely available and can be modified to meet specific needs. This also enables a large and active community of developers and users to contribute to the platform's development and improvement. Unlike many other chat platforms, Rocket. Chat can be self-hosted on a user's servers, providing greater data security and privacy control.

What is your favorite aspect of this product?

My favorite aspects are its customization options, open-source nature, and self-hosting ability. Many users also appreciate the platform's ease of use and scalability, as well as the built-in support for video and voice conferencing. Another aspect is the large and active community of users and developers contributing to the platform's development and improvement. This community provides a wealth of resources and support for users, including a library of plugins and integrations and a forum for discussing and troubleshooting issues.

What do you dislike most about this product?

There are a few things I didn't like that much which include a less user-friendly interface and limited customization options compared to the desktop version of the platform. Additionally, some performance issues, such as slow load times and resource utilization problems.

What recommendations would you give to someone considering this product?

Rocket Chat is a highly customizable and flexible platform, but it may not be the best choice for everyone. Consider your specific communication and collaboration needs, as well as the size of your team, to determine whether Rocket.Chat is the right choice for you. It also can be self-hosted or used as a hosted service. Consider the pros and cons of each option, including the cost, control over data and security, and ease of setup and maintenance, to determine which is the best fit for you

Pros

  • Reliable
  • Performance Enhancing
  • Enables Productivity
  • Unique Features

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