Poppulo Customer Reviews 2025

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Poppulo

Composite Score

8.4 /10

CX Score

8.7 /10

71 Reviews

What is Poppulo?

Poppulo is an omnichannel platform for the new world of work. Poppulo helps you create the clarity your employees need to drive business outcomes with the industry鈥檚 most personalized, data-driven communications. The Poppulo platform makes it easy to reach and engage dispersed and overwhelmed employees, and deliver news securely across any enterprise communication channel 鈥� personalised and relevant to every employee. Leveraging our deep experience in scalable email, Poppulo has built a complete enterprise employee comms platform.

Company Details

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Awards & Recognition

Poppulo won the following awards in the Employee Communications category

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2025 Data Quadrant Champion

Latest Award, 2025

0 Top Rated Capabilities

2 Top Rated Features

Latest Award, 2025

0 Top Rated Capabilities

4 Top Rated Features

2024

2023 Emotional Footprint Champion

2023

Strategy and Innovation
Service Experience
Conflict Resolution

2023

2023 Data Quadrant Champion

2023

7 Top Rated Capabilities

8 Top Rated Features

2023

Poppulo Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Poppulo.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

84 Likeliness to Recommend

1
Since last award

95 Plan to Renew

1
Since last award

86 Satisfaction of Cost Relative to Value

1
Since last award

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+86 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Poppulo?

3% Negative

8% Neutral

89% Positive

Pros

Respectful
Continually Improving Product
Inspires Innovation
Appreciates Incumbent Status

Feature Ratings

Average 80

Newsletter Creation

Single Sign-On (SSO)

Rewards Recognition

Employee Directory

Application Integration

Surveys and Polling

Emergency Notification

Mobile

Intranet

Pulse Surveys

Instant Messaging

Vendor Capability Ratings

Average 77

Business Value Created

Quality of Features

Ease of Data Integration

Ease of Implementation

Breadth of Features

Ease of IT Administration

Vendor Support

Ease of Customization

Availability and Quality of Training

Product Strategy and Rate of Improvement

Usability and Intuitiveness

Poppulo Reviews

Role: Operations
Industry: Telecommunications
Involvement: End User of Application

Validated Review

Anonymous Reviewer

Submitted Dec 2023

Great product, easy to use, very customisable!

Likeliness to Recommend

8 /10

Pros

Reliable
Enables Productivity
Effective Service
Saves Time

Beth B.

Role: Operations
Industry: Consulting
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Dec 2023

Great for Newsletters

Likeliness to Recommend

9 /10

What differentiates Poppulo from other similar products?

I have not used similar products to compare to.

What is your favorite aspect of this product?

The Backpage feature for Newsletters, The ability to upload files that can be downloaded by the user via a link, and the usability of creating and saving queries for distribution lists.

What do you dislike most about this product?

That you cannot move an email or newsletter to another folder once it has been sent. That you have to flip back and forth between the tabs to move sections in a newsletter.

What recommendations would you give to someone considering this product?

Think through how you want to organize your metrics. That will drive your folders.

Pros

Reliable
Enables Productivity
Trustworthy
Efficient Service

Role: Finance
Industry: Communications
Involvement: End User of Application

Validated Review

Anonymous Reviewer

Submitted Dec 2023

Not user friendly at times, but decent features

Likeliness to Recommend

7 /10

Pros

Unique Features
Respectful
Includes Product Enhancements
Security Protects

Cons

Less Performance Enhancing
Less Productive
Less Reliable

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Poppulo

What is Poppulo?

Company Details

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Awards & Recognition

2025 Data Quadrant Champion

2023 Emotional Footprint Champion

2023 Data Quadrant Champion

Poppulo Ratings

84 Likeliness to Recommend

1 Since last award

95 Plan to Renew

1 Since last award

86 Satisfaction of Cost Relative to Value

1 Since last award

Emotional Footprint Overview

+86 Net Emotional Footprint

How much do users love Poppulo?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Newsletter Creation Ability to create and distribute company newsletters to employees.

Single Sign-On (SSO) Login authentication linked to corporate login credentials, and user account information auto-populated to the expense profile.

Rewards Recognition Software allows for tracking and management of employee rewards and recognition programs

Employee Directory Employees can browse a searchable directory containing job titles and contact information of co-workers, or identify candidates for collaboration.

Application Integration Includes functional and data integration with common applications such as CRM, CSM, ERP, email, etc.

Surveys and Polling Ability to survey employees and gather feedback.

Emergency Notification Ability to carry out mass notification to business continuity key stakeholders, and other relevant parties.鈥�

Mobile Ability to support multiple devices, OSes and platforms using mobile optimized, HTML-based web access and/or native applications.

Intranet Private network that allows collaboration and storage of sensitive documents.

Pulse Surveys Create and distribute short surveys to measure employee engagement levels over time.

Instant Messaging Real-time, text-based communication between two or more people

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Poppulo Reviews

Great product, easy to use, very customisable!

Likeliness to Recommend

Pros

Beth B.

Great for Newsletters

Likeliness to Recommend

Pros

Not user friendly at times, but decent features

Likeliness to Recommend

Pros

Cons

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Feature Ratings

Newsletter Creation

Single Sign-On (SSO)

Rewards Recognition

Employee Directory

Application Integration

Surveys and Polling

Emergency Notification

Mobile

Intranet

Pulse Surveys

Instant Messaging

Vendor Capability Ratings

Business Value Created

Quality of Features

Ease of Data Integration

Ease of Implementation

Breadth of Features

Ease of IT Administration

Vendor Support

Ease of Customization

Availability and Quality of Training

Product Strategy and Rate of Improvement

Usability and Intuitiveness